Internet Explorer 11 Support

Health & Hospital Corporation of Marion County

. Ensure the secure and efficient operation of endpoint devices and associated equipment and infrastructure .

Posted 10/22/2026full-timeIndianapolis • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates robust technical knowledge of endpoint devices, including PCs, laptops, and mobile operating systems, while applying ITIL Framework best practices for troubleshooting and incident management. Provides exceptional customer service and effective communication across various organizational levels.

Highest-signal resume keywords

Endpoint Device ManagementITIL Framework ApplicationMicrosoft Office 365 SupportNetwork TroubleshootingInformation Security Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC Hardware KnowledgeWindows Operating SystemsApple Operating SystemsAndroid Operating SystemsMobile Device Management SolutionsNetwork Infrastructure DesignData RestorationRemote-Control ToolsTroubleshooting SkillsRoot Cause Analysis

Soft Skills

Interpersonal SkillsCustomer Service UnderstandingEffective CommunicationTeam CollaborationProblem-Solving Ability

Tools & Technologies

Symantec Endpoint ProtectionAltirisTicketing SystemKnowledge Documentation ToolsComputer Equipment

Certifications & Qualifications

A+ CertificationNet+ CertificationMCSE CertificationMCSA CertificationCNE CertificationPMI CertificationPMP Certification

Industry Keywords

HIPAA ComplianceFERPA ComplianceIEMS ProceduresData Processing EnvironmentTechnical Resource

Tech Stack

Tools & technologies

AndroidPMP

About the role

Key responsibilities & impact

Ensure the secure and efficient operation of endpoint devices and associated equipment and infrastructure
Receive, document, image, and deploy PCs, laptops, scanners, barcode devices, printers, and related equipment
Participate in maintenance, monitoring, and issue resolution of endpoint devices
Investigate and resolve endpoint issues and recommend system or process changes when needed
Use technological resources to streamline troubleshooting
Serve as a technical resource for department peers
Create and maintain endpoint and component support knowledge documentation
Act as the primary technical resource and contact for moves, adds, and changes involving endpoint hardware, software, and related network infrastructure
Maintain current knowledge of customer service, Windows, hardware, endpoint builds, and related network infrastructure
Participate in after-hours on-call rotation to support 7x24 endpoint architecture and application delivery
Apply ITIL Framework best practices for endpoint support, troubleshooting, incident prioritization, and knowledge documentation
Assist IS/IT departments with planning and implementing applications, software, and hardware
Provide direct onsite customer service when necessary and coordinate issue escalation
Monitor ticketing-system service orders to ensure timely, quality customer resolution
Communicate problem status and resolutions to users
Maintain complete documentation of issue root causes and resolutions
Instruct users on equipment use, maintenance, and Information Security practices
Act as an ambassador of the IS/IT department
Liaise between IEMS staff, vendors, and end users
Perform other job-related duties as assigned
Determine problem scope and appropriate action, revise ineffective procedures, adhere to SOPs, and care for computer equipment

Requirements

What you’ll need

Associate degree in Computer Science or related field, or three years of varied/related experience in a hospital or large institution data processing environment may be accepted in lieu of educational requirements
Relevant certifications/training for areas of technical responsibility, such as A+/Net+, MCSE/MCSA, CNE, PMI/PMP
Valid Indiana driver’s license that meets the IEMS driving policy requirements
Interpersonal skills and customer service understanding
Ability to communicate and exchange information
Willingness to work as part of a team in a dynamic and complex environment
Ability to work with people with varying degrees of technical and/or clinical knowledge
Basic understanding of IEMS procedures and IT problem escalation methods
Robust technical knowledge of PCs and desktop hardware
Intermediate knowledge of Microsoft desktop operating systems, including Windows 10 and future versions
Intermediate knowledge of Apple desktop operating systems and future versions
Intermediate knowledge of Android mobile operating systems and future versions
Intermediate knowledge of Apple mobile operating systems and future versions
Ability to provide Microsoft Office 365 support and support other common Microsoft products
General efficacy participating in projects of any size
Knowledge of basic network infrastructure design principles, network troubleshooting, and root cause analysis
Knowledge of one or more of Information Security, Symantec Endpoint Protection, Altiris, and/or Mobile Device Management solutions
Knowledge of data restoration
Knowledge of remote-control tools
Ability to operate varied computer equipment
Ability to identify, analyze, and solve problems
Ability to communicate effectively with departmental personnel and all organizational levels
Ability to listen effectively, inquire thoroughly, and maintain a professional demeanor under stress
Ability to achieve accurate, established deadlines and production levels
Ability to review systems for optimization and accuracy
Ability to maintain patient and family confidentiality and protected health information in accordance with HIPAA and FERPA guidelines
Ability to work independently under general direction
Ability to participate in after-hours on-call support rotation

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities as required by law
After-hours on-call rotation coverage for 7x24 operations