Patient Care Navigator

Healthcare Outcomes Performance Co. (HOPCo)

. Oversee daily inbound calls, fax referrals, emails, and department tasks .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care management, including assessment, documentation, and collaboration with healthcare teams. Proficient in navigating healthcare policies, HIPAA regulations, and value-based care principles.

Highest-signal resume keywords

Medical Assistant DegreeCertified Nursing Assistant DegreeValue-Based Care ExperienceOrthopedics KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care AssessmentDocumentation SkillsProblem-SolvingTime ManagementMedical Terminology Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsProfessionalismPatient Education SkillsCollaboration

Industry Keywords

HIPAA RegulationsPatient ConfidentialityHealthcare PoliciesMedical Records ProceduresMusculoskeletal Specialty

About the role

Key responsibilities & impact

Oversee daily inbound calls, fax referrals, emails, and department tasks
Assist Care Managers with assigned tasks
Monitor patient care through assessment and evaluation to ensure progress toward desired outcomes
Identify and resolve barriers to effective patient care
Improve the quality and completeness of documentation
Collaborate with patients, families, nurses, physicians, and other team members
Document clearly, completely, concisely, and in an organized manner
Monitor clinically low-risk cases
Advise the Care Manager and/or Medical Director of new or concerning clinical issues
Institute necessary actions to promote quality and appropriate care
Accept referrals and identify patients meeting care-management criteria
Support HOPCo’s values and mission
Assist with program planning, development, and evaluation
Perform related and other CIN duties as assigned

Requirements

What you’ll need

Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred
Minimum three (3) years of certified nursing assistant or medical assistant experience preferred
One-year experience in a medical business office, physician’s office, or hospital environment preferred
Experience in value-based care / population health preferred
Experience in orthopedics or musculoskeletal specialty preferred
Knowledge of the health care field and orthopedics
Knowledge of policies and procedures concerning patient care
Knowledge of patient confidentiality, state laws, HIPAA regulations, and medical records procedures
Knowledge of medical practices, terminology, and reimbursement policies
Knowledge of Microsoft Office applications
Skill in follow-up with patients and responding to inquiries promptly
Skill and professionalism when interacting with providers, patients, family members, and the public
Skill in understanding patient education needs by effectively sharing information with patients and families
Skill in problem-solving and time management
Skill in evaluating the effectiveness of existing methods and procedures
Skill in verbal and written communication
Ability to read, interpret, and apply policies and procedures
Ability to set priorities among multiple requests
Ability to interact effectively with patients, medical and administrative staff, and case managers
Ability to work in a fast-paced environment
Must read and sign HOPCo Mission, Vision, and Values

Benefits

Comp & perks

Option to work from home
Designated workspace when working from home
Equal Opportunity Employer