Senior Systems Engineer

Healthcare Outcomes Performance Co. (HOPCo)

. Serve as the senior escalation point for infrastructure, identity, and platform issues .

Posted 9/17/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureITSMVMware

About the role

Key responsibilities & impact

Serve as the senior escalation point for infrastructure, identity, and platform issues
Drive complex issues to root cause through advanced troubleshooting
Design, build, and maintain Windows Server, virtualization, storage, and Azure infrastructure
Translate requirements into detailed designs, build documents, configuration standards, and reference patterns
Evaluate emerging technologies and make written recommendations
Perform capacity analysis, lifecycle planning, and growth and refresh forecasting
Contribute to reference architectures, technical standards, and architecture review submissions
Administer and engineer Active Directory, Entra ID, Group Policy, conditional access, and privileged access configurations
Design and maintain Azure subscriptions, networking, compute, storage, and governance controls
Engineer and maintain Microsoft 365 workloads including Exchange Online, SharePoint, Teams, Intune, and Purview
Maintain tenant separation, delegation models, and administrative boundaries in a multi-client environment
Design, implement, and test backup, replication, and disaster recovery
Harden systems, remediate vulnerabilities and configuration drift, and maintain patching, monitoring, alerting, and logging
Produce technical documentation and control artifacts supporting HIPAA, HITRUST, and SOC 2
Participate in infrastructure and security incident response, root cause analysis, and corrective action
Execute changes through formal change management with risk assessment, testing, rollback planning, and post-change validation
Support major incidents outside business hours as part of an on-call rotation
Automate administrative and deployment work using PowerShell and infrastructure-as-code tooling
Build and maintain runbooks, build documents, as-built records, and infrastructure diagrams
Reduce manual effort and configuration variance through standardization and tooling
Provide technical direction and mentorship without direct reporting authority
Review designs and proposed changes
Partner with implementation, IT management, security, and applications teams
Support client-facing technical discussions
Work occasionally in data centers and network closets and perform limited regional and national travel

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will be considered
Seven or more years of progressive experience in systems engineering, infrastructure engineering, or enterprise IT operations
Deep hands-on experience with Windows Server administration, configuration, and troubleshooting
Deep hands-on experience with virtualization, including VMware or Hyper-V
Production experience with Azure infrastructure and Microsoft 365 administration at scale
Experience designing and testing backup and disaster recovery for production systems
Experience operating within formal change management and serving as a senior escalation point
Managed services or multi-client environment experience preferred
Healthcare IT experience strongly preferred
Must reside within a HOPCo corporate or clinical market
Ability to participate in an on-call rotation and work after-hours and weekend maintenance windows
Ability to document work to a standard usable by engineers and auditors
Position is based in the United States and supports United States operations
Legal authorization to work in the United States without employer sponsorship required
Knowledge of Windows Server, Active Directory, Entra ID, Group Policy, identity and access management, virtualization, storage, backup and recovery, Azure, Microsoft 365, networking, security, scripting, automation, IT service management, HIPAA, HITRUST, and SOC 2
Microsoft Azure or Microsoft 365 certifications, VMware or Hyper-V credentials, and ITIL Foundation preferred

Benefits

Comp & perks

Full-time remote work arrangement
On-call rotation compensation is not specified
Occasional regional and national travel
Required annual training