Supervisor, Digital Clinic Operations

Healthcare Outcomes Performance Co. (HOPCo)

. Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results .

Posted 11/4/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinic operations management, staff supervision, and training within a healthcare setting, with a strong focus on Value-Based Care initiatives and patient satisfaction metrics. Proficient in utilizing EMR systems and telehealth platforms to enhance patient flow and operational efficiency.

Highest-signal resume keywords

Value-Based Care ExperienceEMR ProficiencyStaff Supervision SkillsTelehealth Platform ExperienceHealthcare Administration Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinic Operations ManagementPatient Flow OptimizationStaff Training and MentoringWorkforce ManagementScheduling Systems ProficiencyMedical Terminology KnowledgePatient Satisfaction Metrics AnalysisAudit ManagementStandard Operating Procedures DevelopmentRegulatory Compliance Knowledge

Soft Skills

Excellent Interpersonal SkillsCreative Problem SolvingEffective CommunicationCustomer Service ResolutionTeam Building

Tools & Technologies

EMR SystemsTelehealth PlatformsMicrosoft TeamsMicrosoft OutlookMicrosoft ExcelReporting Tools

Industry Keywords

Healthcare AdministrationMedical Practice ExperienceOrthopedic Clinic ExperienceVirtual Care ManagementPatient Insurance Knowledge

About the role

Key responsibilities & impact

Coach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results
Support Value-Based Care programs and initiatives
Demonstrate outcomes through established metrics and patient satisfaction surveys
Lead staff to efficiently direct patient flow throughout the clinic
Assist with checking patients in and out and entering medical history into the EMR as needed
Supervise all clinic staff and serve as the primary contact for Digital Clinic support staff
Manage clinic operations and assigned audits
Ensure new hires are trained and follow Standard Operating Procedures and workflows
Lead ongoing quality monitoring of staff competencies and assist with staff training and education
Complete employee evaluations and administer corrective actions
Conduct regularly scheduled staff meetings and daily/weekly/monthly staff huddles
Interact with patients and customers daily to resolve issues and concerns
Partner with providers and staff to provide excellent customer service
Assign staffing and schedules
Create and maintain an employee engagement program
Hold regularly scheduled 1:1s with Digital Clinic support staff for feedback and coaching
Block/unblock provider templates and monitor and assign patient rescheduling
Oversee time and attendance
Coordinate collection of patient copayments and past-due accounts when applicable
Ensure verification of demographic and insurance information
Complete onboarding and training for Digital Clinic support staff
Ensure compliance, confidentiality, documentation, regulatory audit readiness, and SOP adherence
Develop, review, and maintain SOPs and workflows with VBC Digital Clinic leadership
Coordinate and assign daily tasks for efficient Digital Clinic operations
Review operational and scheduling data to optimize schedules, productivity, and resource utilization
Monitor staffing capacity, workload, and patient volume to identify coverage needs
Evaluate productivity and schedule utilization to improve efficiency and team capacity
Adjust staffing and schedules based on patient demand, workload, and operational needs
Participate in interviews and candidate selection
Achieve productivity, patient access, quality, employee engagement, and patient satisfaction goals
Analyze operational dashboards and KPIs to identify trends, staffing needs, workflow opportunities, and performance improvement initiatives
Monitor clinic productivity, patient access metrics, no-show rates, and service-level performance

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge preferred
Associate's degree in Healthcare Administration, Business Administration, or related field preferred
Equivalent combination of education and experience may be considered
Minimum of three years of working experience in a medical practice or clinic
Previous supervisory experience in a medical clinic setting preferred
Orthopedic/MSK clinic experience preferred
Virtual/remote clinic experience preferred
Virtual care, telehealth, or remote workforce management experience preferred
Value-Based Care experience strongly preferred
Excellent interpersonal and communication skills
Ability to generate creative and innovative approaches to solve problems
Proficiency with EMR systems
Experience with telehealth platforms
Proficiency with Microsoft Teams, Outlook, Excel, and reporting tools
Experience with workforce management and scheduling systems
Knowledge of front office procedures and patient flow
Knowledge of clinic payment policies and procedures
Knowledge of medical terminology
Knowledge of medical insurance plans
Skill in effective management of clinic staff
Skill in training/mentoring front office staff
Skill in delegating work duties to staff
Skill in creating/maintaining a professional and pleasant atmosphere
Ability to resolve customer service issues and identify areas of improvement
Ability to establish and maintain positive relationships with patients, families, providers, and staff
Ability to analyze workload requirements and schedule front office staff appropriately
Must acknowledge and adhere to HOPCo's Mission, Vision, and Values

Benefits

Comp & perks

Full-time remote work arrangement