Associate Technical Services Engineer

HealthEdge

. Provide first-line product and technical support to customers .

Posted 9/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, including troubleshooting Java-based applications and managing ticket lifecycles using Salesforce and Jira. Possesses excellent communication skills and the ability to collaborate cross-functionally while maintaining customer satisfaction.

Highest-signal resume keywords

Java Application TroubleshootingSalesforce Ticket ManagementJira Issue TrackingSQL Query DevelopmentHealth Insurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaJ2EESQLWeb Services (SOAP/REST)Relational DatabasesUNIX Command-Line BasicsData FormatsLog AnalysisTechnical SupportProblem-Solving

Soft Skills

Critical ThinkingAnalytical ReasoningInterpersonal SkillsProactive MindsetCollaboration

Tools & Technologies

SalesforceJira

Industry Keywords

Healthcare PayorsTechnical SupportCustomer CommunicationKnowledge Base DocumentationSLA Guidelines

Tech Stack

Tools & technologies

J2EEJavaSOAPSQLUnix

About the role

Key responsibilities & impact

Provide first-line product and technical support to customers
Diagnose customer issues, research solutions, and resolve tickets within established SLA guidelines
Troubleshoot technical problems through systematic analysis
Collaborate cross-functionally to identify root causes and implement effective solutions
Triage and prioritize customer issues
Deliver timely workarounds and guide users on best practices and preventive measures
Escalate complex issues appropriately while maintaining clear customer communication
Contribute to knowledge base documentation
Develop reusable scripts to improve team efficiency and customer self-service capabilities
Maintain flexible availability to support customers across time zones, including occasional early morning or evening shifts for US team collaboration
Participate in mobbing sessions and team learning activities
Identify and update missing or inaccurate documentation
Adapt to new tools and processes
Communicate clearly with customers and document next steps effectively

Requirements

What you’ll need

Bachelor’s degree in IT, Computer Science, Engineering, or a related field
0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies
Preferably, experience in the health insurance industry, particularly with healthcare payors
1+ years of experience as a Business Analyst is a plus
Strong critical thinking, analytical reasoning, and problem-solving skills
Ability to document standard operating procedures and manage ticket lifecycles using Salesforce and Jira
Experience engaging with customers and managing competing priorities
Technical curiosity and strong learning aptitude
Knowledge of Java-based applications and troubleshooting
SQL query development and debugging
Relational databases and version control
Web services (SOAP/REST)
Data formats and log analysis
UNIX command-line basics
Excellent communication and interpersonal skills
Ability to prioritize issues, manage schedules, and work collaboratively in a fast-paced environment
Proactive, driven mindset with desire to understand business and technical problems
May be required to undergo a pre-employment criminal background check

Benefits

Comp & perks

Remote work environment
Flexible availability across time zones
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity and workforce diversity commitment