Director, Program Management

HealthEdge

. Deliver Professional Services successfully to a portfolio of HealthEdge customers .

Posted 9/15/2026full-timeRemote • United StatesLead💰 $192,000 - $199,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Professional Services within the healthcare technology sector, with a strong focus on customer satisfaction, project management, and strategic account development. Proven ability to negotiate Statements of Work and drive adherence to best practices while managing profitability and resource demands.

Highest-signal resume keywords

Professional Services ManagementHealthcare Technology ExperienceProject Management ExpertiseStatement of Work NegotiationCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consulting Practice ManagementProject ManagementAnalytical SkillsProblem-Solving SkillsNegotiation Skills

Soft Skills

Exceptional Communication SkillsInfluencing SkillsFlexibilitySelf-MotivationProactive Attitude

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Healthcare InsuranceHealthcare TechnologyProfessional ServicesPortfolio ManagementP&L Management

About the role

Key responsibilities & impact

Deliver Professional Services successfully to a portfolio of HealthEdge customers
Work with Account Executives to develop long-term account strategies and project pipelines
Evaluate prospective customer needs and develop pre-sales implementation proposals with Sales
Estimate and propose solutions using expert Professional Services resources
Maintain the upcoming-project pipeline and re-forecast resource demands and revenue
Support creation and negotiation of Statements of Work
Lead and support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads
Monitor project health, including schedule, margin, utilization, and customer and HealthEdge objectives
Identify and mitigate project- and organization-level risks
Align expectations and processes with HealthEdge and customer senior leadership
Drive adherence to and refinement of internal and external best practices
Monitor customer satisfaction and improve HealthEdge’s Professional Services offerings
Track client- and portfolio-level P&L with the Professional Services PMO and Finance
Manage customers to an appropriate level of profitability
Act as an escalation point for complex or critical customer situations
Prioritize HealthEdge deliverables across customers with peers and Account Management
Perform duties consistently with HealthEdge policies and procedures, including PHI and PII handling

Requirements

What you’ll need

Bachelor’s degree
5+ years of experience with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization
5+ years of experience within the healthcare insurance, healthcare technology, or related industry
10+ years of consulting and project management experience
Excellent analytical and problem-solving skills
Ability to negotiate solutions to complex issues
Proficiency in negotiating and managing conflict
Exceptional verbal and written communication skills
Proven ability to interact successfully with individuals at all levels, including C Suite executives
Ability to influence others in a matrixed environment
Flexible in adapting to changing priorities
Self-motivated, proactive, and able to work well under pressure in a fast-paced, results-oriented environment
Ability to challenge status quo to continuously improve processes and offerings
Ability to evaluate and negotiate Statements of Work
Proficiency with Microsoft Word, Excel, and PowerPoint
Ability to work across multiple time zones
Candidates may be required to complete a pre-employment criminal background check

Benefits

Comp & perks

Remote work environment
Hybrid or remote work environment
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity employer committed to workforce diversity