Healthcare IT Technical Operations Associate III

HealthEdge

. Investigate and triage job failures, fallouts, and reprocessing requests raised by L1 .

Posted 10/16/2026full-timeRemote • United StatesMid-Level💰 $70,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and technical operations, with a strong focus on data validation, reconciliation, and incident management within healthcare platforms. Proficient in collaborating with stakeholders to resolve issues and enhance operational processes while ensuring compliance with healthcare data security standards.

Highest-signal resume keywords

SQL Data ValidationHealthcare Platforms ExperienceIncident ManagementProduction Monitoring ToolsITSM Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ReconciliationLog AnalysisData CorrectionScripting KnowledgeReconciliation ControlsRoot Cause AnalysisData Mismatch ResolutionPreventive ActionsAudit Trails

Soft Skills

Analytical SkillsAttention to DetailClear Communication

Tools & Technologies

JiraServiceNowDynatraceMonitoring Tools

Industry Keywords

Healthcare Data FormatsEDI X12HIPAA ComplianceUS Healthcare WorkflowsClaims Processing

Tech Stack

Tools & technologies

ITSMServiceNowSQL

About the role

Key responsibilities & impact

Investigate and triage job failures, fallouts, and reprocessing requests raised by L1
Analyze application logs, database queries, monitoring tools, and upstream/downstream dependencies to support root cause identification
Collaborate with L3, product, and other stakeholders to drive resolution
Execute data correction and reprocess failed or fallout records
Validate outcomes after reprocessing
Support preventive actions for recurring failures
Perform record count and detailed reconciliation across files, tables, messages, and interfaces
Analyze and resolve record count mismatches, data mismatches, duplicates, missing transactions, and out-of-balance conditions
Define and enhance reconciliation controls and validation checkpoints
Maintain reconciliation logs and audit trails
Analyze inbound and outbound interface issues
Coordinate with external vendors, trading partners, and upstream/downstream teams
Provide functional guidance to L1 and review L1-raised tickets
Contribute to runbook and SOP updates
Publish periodic reports on reconciliation status, fallout and reprocessing volumes, and SLA performance
Document and communicate open activities, pending reconciliations, and business-critical risks during shift handover
Identify recurring failures, support permanent fixes, and recommend automation opportunities
Contribute to best practices and process standardization across interfaces

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 3-4 years of experience in application support, technical operations, or production support roles
Experience with healthcare platforms such as HealthEdge, Facets, or QNXT
Experience with healthcare data formats such as EDI X12 (270/271, 276/277, 834, 835, 837)
Ability to clearly communicate with external customers
Experience with production monitoring tools for investigation and support
Experience with ITSM tools such as Jira or ServiceNow
Hands-on experience with SQL for data validation, log analysis, and reconciliation queries
Solid understanding of incident management, SLA tracking, and escalation processes
Strong analytical skills with attention to detail
Familiarity with monitoring tools such as Dynatrace
Basic scripting knowledge for log review or automation
Awareness of ITIL practices
Understanding of US healthcare workflows including claims processing, member enrollment, and provider interactions
Familiarity with HIPAA compliance and healthcare data security standards
Candidates may be required to go through a pre-employment criminal background check
Must work remotely within the US

Benefits

Comp & perks

Remote work environment
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity employer committed to workforce diversity