Healthcare IT Technical Operations Lead

. Manage operational excellence for technology delivery .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $90,000 - $115,000 per yearWebsite

Tools & technologies

AWSCloudETLGoogle Cloud PlatformServiceNowSOAPSQL

Key responsibilities & impact

Manage operational excellence for technology delivery
Generate SLA and operational reports for customers and management in a timely manner
Drive issue resolution and root cause analysis for incidents
Manage day-to-day production support for a mid-size health plan, including core administrative systems for enrollments, claims, adjudication and payments
Support surrounding applications/products and downstream and upstream vendors
Drive customer calls and priorities
Prioritize daily operational events and issues
Manage incidents in service management systems such as JIRA and ServiceNow
Manage change and issue resolution activities with network, middleware, hardware, operating system, database and external application groups
Plan system maintenance and upgrade events across multiple vendors
Resolve customer escalations
Work across multiple time zones in a hybrid or remote work environment

What you’ll need

Bachelor’s degree in a related field
Minimum of 6 years’ experience managing a mid to large size customer facing production support environment
Strong experience working with healthcare payer platforms (e.g., Facets, QNXT, NASCO)
Strong experience with service management, SLA tracking and operational reporting to customers and management
Strong experience with file transfer management solutions (e.g. MoveIt, EDIFECS)
Experience in setting up processes using service management tools, preferably Service Now and Jira Service Management
Experience with Healthcare EDI highly desirable (e.g. 270, 271, 276, 277, 834, 835)
Experience managing health of production application environments
Experience working in a technical support role in complex architecture environment
Experience with SQL required
Experience with Cloud AWS/GCP desirable
Experience with SOAP desirable
Experience ETL processing desirable
Understanding of ITIL practices and software delivery
ITIL certification or strong working knowledge of ITIL-based operations
Practical knowledge of working with SOWs, SLAs, and Change Requests
Experience working with SaaS providers and HealthEdge applications is a plus
Experience in delivery management and customer partner or account interaction is a must
Experience working in an onshore/offshore model is a must
Ability to work across multiple time zones
Candidates may be required to complete a pre-employment criminal background check

Comp & perks