Program Management Director

HealthEdge

. Deliver Professional Services successfully to a portfolio of HealthEdge customers .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $192,000 - $199,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Professional Services within the healthcare technology sector, with a strong focus on account management, project management, and customer satisfaction. Proven ability to develop strategies, negotiate Statements of Work, and lead cross-functional teams to achieve business objectives.

Highest-signal resume keywords

Professional Services ManagementHealthcare Technology ExperienceProject ManagementAccount ManagementStatement of Work Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementConsultingAccount ManagementAnalytical SkillsProblem-SolvingNegotiationConflict ManagementP&L TrackingRisk MitigationProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationInfluencing SkillsAdaptabilitySelf-Motivation

Tools & Technologies

Microsoft Office

Industry Keywords

Healthcare InsuranceHealthcare TechnologyProfessional ServicesCross-Functional TeamsCustomer SatisfactionBest PracticesPHI HandlingPII Handling

About the role

Key responsibilities & impact

Deliver Professional Services successfully to a portfolio of HealthEdge customers
Work with Account Management, Sales, and customers to understand needs and assemble cross-functional teams
Develop long-term account strategies and project pipelines with Account Executives
Evaluate prospective customer needs and develop pre-sales implementation proposals
Estimate and propose solutions using expert Professional Services resources
Maintain project pipelines and re-forecast resource demands and revenue to optimize staffing
Support creation and negotiation of Statements of Work
Lead and support cross-functional teams including Project Managers, Consulting Leads, and Technical Product Leads
Monitor project health, including schedule, margin, utilization, and customer and business objectives
Identify and mitigate project and organizational risks
Collaborate with HealthEdge and customer senior leadership to align expectations and processes
Drive adherence to and refinement of best practices
Monitor customer satisfaction and champion improvements to HealthEdge offerings
Track client- and portfolio-level P&L with Professional Services PMO and Finance
Manage customers to an appropriate level of profitability
Act as an escalation point for complex or critical customer situations
Prioritize HealthEdge deliverables across customers with peers and Account Management
Perform functions consistent with HealthEdge policies and procedures, including PHI and PII handling requirements

Requirements

What you’ll need

Bachelor’s degree
5+ years of experience with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization
5+ years of experience within the healthcare insurance, healthcare technology, or related industry
10+ years of consulting and project management experience
Excellent analytical and problem-solving skills
Ability to negotiate solutions to complex issues
Proficiency in negotiating and managing conflict
Exceptional verbal and written communication skills
Proven ability to interact with individuals at all organizational levels, including C Suite executives
Ability to influence others in a matrixed environment
Flexible in adapting to changing priorities
Self-motivated, proactive, and able to work well under pressure in a fast-paced, results-oriented environment
Ability to challenge the status quo to continuously improve processes and offerings
Ability to evaluate and negotiate Statements of Work
Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint
Candidates may be required to complete a pre-employment criminal background check

Benefits

Comp & perks

Remote work environment
Hybrid or remote work environment across multiple time zones
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity and workforce diversity commitment