Senior Manager, Resource Planning and Forecasting

HealthEdge

. Lead and develop a centralized Resource Planning function serving Contact Center and Back Office operations .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $165,000 - $179,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce planning, forecasting, and capacity planning, with a strong focus on building and leading teams. Proficient in collaborating with Finance and HR on headcount planning and budget cycles while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Workforce PlanningForecastingCapacity PlanningTeam LeadershipRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Forecasting ModelsCapacity Planning MethodologiesPlanning Discipline DevelopmentPerformance Indicators MonitoringVolume and Workload Forecasting

Soft Skills

Executive-Level CommunicationMentoringCollaboration

Tools & Technologies

Workforce Planning ToolsForecasting Technologies

Industry Keywords

Contact Center OperationsBack Office OperationsHealth Plan OperationsCMS UM Determination Timelines

About the role

Key responsibilities & impact

Lead and develop a centralized Resource Planning function serving Contact Center and Back Office operations
Define the vision, standards and operating model for forecasting and capacity planning
Build and mentor a team of resource planning analysts
Advise senior operational, Finance and HR leaders on workforce demand, staffing risk and planning assumptions
Own the accuracy and integrity of volume, workload and staffing forecasts
Maintain and refine forecasting models based on business drivers, productivity assumptions, regulatory requirements and operational realities
Oversee short-range and long-range staffing requirement outputs
Align Resource Planning outputs with WFM scheduling teams
Partner with Finance on headcount plans and budget cycles
Collaborate with HR and Talent Acquisition on hiring timelines
Engage Contact Center and Back Office leaders on planning assumptions and capacity risks
Establish capacity outlook reporting for senior leadership
Improve forecast accuracy, reduce variance and strengthen planning maturity
Lead post-mortem reviews of significant forecast variances
Evaluate and implement workforce planning tools and technologies
Ensure back-office capacity plans reflect regulatory turnaround requirements
Maintain documentation of planning methodologies, assumptions and model logic
Define and monitor Resource Planning performance indicators

Requirements

What you’ll need

7 or more years of progressive experience in workforce planning, forecasting or capacity planning, including experience spanning both contact center and back office / operations environments
3 or more years of experience building and leading a team of analysts or planners
Demonstrated ability to build a planning discipline and operating model from the ground up, including standards, governance and model methodology
Strong track record partnering with Finance and HR on headcount planning, budget cycles and hiring timelines
Executive-level communication skills; comfort presenting capacity risk and planning confidence to senior leadership
Working knowledge of regulatory turnaround requirements relevant to health plan operations, such as CMS UM determination timelines
Candidates may be required to go through a pre-employment criminal background check

Benefits

Comp & perks

Remote or hybrid work environment
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity employer and workforce diversity commitment