Technical Services Engineer

HealthEdge

. Monitor, triage, and resolve customer production service requests across priority levels .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, technical investigations, and application support, with a strong focus on SQL Server, C#, and automation initiatives. Proven ability to analyze application logs and collaborate effectively with cross-functional teams to enhance service delivery.

Highest-signal resume keywords

SQL Server / T-SQLC# / .NET Framework / CoreASP.NET Core / Web APIApplication Log AnalysisHealthcare IT Domain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Server / T-SQLC# / .NET Framework / CoreASP.NET Core / Web APIREST APIs / SOAP Web ServicesSSIS / SQL Server AgentComplex SQL QueriesData Correction ScriptsIncident AnalysisRoot Cause AnalysisAutomation Scripting

Soft Skills

Highly OrganizedSelf-DirectedProfessional Communication

Tools & Technologies

JiraServiceNowConfluenceGitWindows ServerIIS

Industry Keywords

Technical Services and SupportEnterprise ApplicationsHealthcare IT

Tech Stack

Tools & technologies

ASP.NETServiceNowSOAPSQLSSIS.NET

About the role

Key responsibilities & impact

Monitor, triage, and resolve customer production service requests across priority levels
Ensure compliance with response and resolution timeframes and prevent SLA breaches
Perform real-time incident analysis and provide status updates to customers and stakeholders
Coordinate emergency production fixes and hotfixes with development and infrastructure teams
Conduct root cause analysis for critical and high-priority production issues
Investigate intermittent and non-reproducible issues using logs, audit tables, and environment analysis
Perform technical investigations across application, database, and configuration layers
Analyze application logs, error traces, and stack traces
Provide investigation findings and code snippets to development teams
Write and execute complex SQL queries for investigation and data analysis
Perform backend data corrections, migrations, and cleanup
Manage data correction scripts through CAB approval and change management
Support application configurations across QA, UAT, Training, and Production environments
Handle configuration synchronization, user provisioning, access management, and role-based permissions
Act as the primary escalation point from L1 for complex production issues
Manage GCPROD tickets with the Product team
Collaborate with CFT, DBA, Product, Infrastructure, and DevOps teams
Serve as the direct point of contact for enterprise customers
Communicate incident status and resolution findings professionally
Participate in and initiate customer calls and demonstrations
Identify and drive automation initiatives
Develop automation scripts for routine data corrections and validations
Implement process improvements to reduce ticket volume and resolution time
Build monitoring and alerting mechanisms for proactive issue detection

Requirements

What you’ll need

Bachelor’s degree, preferably in Computer Science, Information Systems, Information Technology, or a healthcare-related field, from an accredited university required
4–6 years of experience in Technical Services and Support managing enterprise applications
Experience with SQL Server / T-SQL
Experience with C# / .NET Framework / Core
Experience with ASP.NET Core / Web API
Experience with REST APIs / SOAP Web Services
Experience with SSIS / SQL Server Agent
Application log analysis
Jira / ServiceNow
Confluence
Git / source control
Windows Server / IIS
Healthcare IT domain knowledge
Self-directed and able to work without supervision
Highly organized
May be required to complete a pre-employment criminal background check

Benefits

Comp & perks

Remote work environment
May require travel dependent on company needs
Reasonable accommodations for individuals with disabilities
Equal opportunity employer committed to workforce diversity