Care Coordinator

Healthfirst

. Receive incoming member calls regarding benefit questions/issues, care coordination, program inquiries, care manager connections, and screening assessments .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $42,200 - $62,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and health navigation, with strong communication skills to effectively manage member inquiries and issues. Proficient in documenting interactions accurately and working collaboratively within an interdisciplinary care team.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Care CoordinationMedical TerminologyCustomer Service SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health NavigationDocumentation in PHI SystemScreening AssessmentsCare ManagementOrganizational Skills

Soft Skills

Effective CommunicationDetail-OrientedTeam PlayerTime ManagementMultitasking

Certifications & Qualifications

Certified Nursing Assistant (CNA)Registered Medical Assistant (RMA)

Industry Keywords

MedicaidChild Health PlusHealthcare EnvironmentFast-Paced EnvironmentHS Diploma/GED

About the role

Key responsibilities & impact

Receive incoming member calls regarding benefit questions/issues, care coordination, program inquiries, care manager connections, and screening assessments
Document calls accurately and contemporaneously in the designated PHI system
Manage an assigned caseload requiring short-term care coordination and health navigation
Work within the interdisciplinary care team to communicate member issues and needs timely
Monitor member screening to improve quality and cost outcomes
Perform outreach calls to confirm services are in place
Perform additional duties as assigned

Requirements

What you’ll need

Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
HS diploma/GED
Effective verbal and written communication with good grammar, spelling, and punctuation skills
Experience working in a fast-paced environment handling multiple priorities simultaneously
Associate’s Degree (preferred)
Prior work experience in a call center, care management, or healthcare environment (preferred)
Familiarity with medical terminology, Medicaid & Child health plus benefit products (preferred)
Excellent telephone, organizational, and customer service skills (preferred)
Organized and detail-oriented team player (preferred)

Benefits

Comp & perks

Medical, dental, and vision coverage
Incentive and recognition programs
Life insurance
401k contributions
Competitive compensation and benefits package