Care Coordinator

Healthfirst

. Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention .

Posted 10/6/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $48,600 - $65,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and health navigation, with a strong focus on effective communication and documentation in a healthcare setting. Proficient in managing member caseloads and collaborating within interdisciplinary teams to enhance member outcomes.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Care CoordinationEffective CommunicationBilingual SpanishHealthcare Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyCall Center ExperienceHealth NavigationDocumentation in PHI SystemOrganizational Skills

Soft Skills

Customer Service SkillsDetail-OrientedTeam PlayerVerbal CommunicationWritten Communication

Certifications & Qualifications

Certified Nursing Assistant (CNA)Registered Medical Assistant (RMA)

Industry Keywords

MedicaidChild Health PlusBenefit ProductsInterdisciplinary Care TeamFast-Paced Environment

About the role

Key responsibilities & impact

Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
Contemporaneously and accurately document calls in the designated PHI system
Manage an assigned member caseload requiring short-term care coordination and health navigation
Work within the interdisciplinary care team to support timely communication of member issues or needs and monitor member screening to improve quality and cost outcomes
Perform outreach calls to members to confirm services are in place
Perform additional duties as assigned

Requirements

What you’ll need

Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
HS diploma/GED
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Strongly preferred bilingual Spanish
Associate’s Degree
Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products
Excellent telephone, organizational, and customer service skills
Team player who is organized and detail-oriented

Benefits

Comp & perks

Medical, dental, and vision coverage
Incentive and recognition programs
Life insurance
401k contributions
Competitive compensation and benefits package