Support Coordinator

Healthfirst

. Assist care/case managers with non-clinical activities such as creating cases and events .

Posted 9/15/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $34,900 - $54,570 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing a high caseload while effectively communicating with members and providers. Proficient in utilizing healthcare management tools and documenting interactions to ensure quality service delivery.

Highest-signal resume keywords

Caseload ManagementTrucare ProficiencyCustomer Service ExperienceMedical Terminology KnowledgeEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementAuthorization ProcessingDocumenting CallsTelephonic OutreachIntake Document ReviewService Request EducationOnboarding AssessmentsDME KnowledgeQuality Improvement MonitoringMulti-Priority Handling

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailProblem-SolvingInterpersonal Skills

Tools & Technologies

TrucareSalesforceHHAXchangeDocuSign EpacesSharepointMonday.comMicrosoft Office SuiteExcelWordOutlook

Industry Keywords

Managed CareHealthcare IndustryCall Center EnvironmentCare ManagementNon-Clinical Activities

About the role

Key responsibilities & impact

Assist care/case managers with non-clinical activities such as creating cases and events
Provide telephonic outreach to members, providers and community-based organizations
Handle member mailings
Fax clinical requests and Individual Health Care Plans on behalf of care/case managers
Conduct outreaches for newly enrolled members to review current and approved services, DME and additional requests
Review intake documents for pre-approved services and escalate discrepancies as needed
Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify issues or risk factors requiring clinical escalations
Initiate and finalize authorization in Trucare for preapproved services and DMEs; update and discontinue authorizations when applicable
Handle and accurately document calls from and to members regarding benefit questions/issues, appointments, assessments, service issues and grievances
Handle and accurately document calls from and to providers regarding authorizations, referrals, visits, tests and faxed care plans
Educate members and providers regarding requirements for approval of service requests
Manage a large caseload while communicating member issues or needs and monitoring screening of members to improve quality and cost outcomes
Communicate with Inter/Intra-departments regarding reconciling onboarding issues
Perform additional duties as assigned

Requirements

What you’ll need

High School diploma or GED equivalent
Experience in a customer service environment
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
Knowledge of medical terminology
Ability to manage a caseload of 200+ cases
Knowledge of Trucare, Salesforce, HHAXchange, DocuSign Epaces, Sharepoint and Monday.com
Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department
Experience with Microsoft Office Suite applications including Excel, Word, Outlook, and MS Teams
Demonstrated ability to document calls into a computer system

Benefits

Comp & perks

Medical, dental and vision coverage
Incentive and recognition programs
Life insurance
401k contributions
Competitive compensation and benefits package