Support Coordinator

Healthfirst

. Assist care/case managers with non-clinical activities such as creating cases and events .

Posted 9/15/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $34,900 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage a large caseload effectively while ensuring compliance with service request requirements. Proficient in documenting interactions and utilizing various healthcare management tools to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceCaseload ManagementTrucare ProficiencyMedical Terminology KnowledgeDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementTelephonic OutreachDocument ReviewAuthorization ManagementService Request Education

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailProblem-Solving Skills

Tools & Technologies

TrucareSalesforceHHAXchangeDocuSign EpacesSharepointMonday.comMicrosoft Office Suite

Certifications & Qualifications

High School DiplomaGED EquivalentAssociate Degree/Certification in Related Field

Industry Keywords

Managed CareHealthcare IndustryCall Center EnvironmentCare Management

About the role

Key responsibilities & impact

Assist care/case managers with non-clinical activities such as creating cases and events
Provide telephonic outreach to members, providers and community-based organizations
Handle member mailings
Fax clinical requests and Individual Health Care Plans on behalf of care/case managers
Conduct outreach for newly enrolled members to review current and approved services, durable medical equipment (DME) and additional requests
Review intake documents for pre-approved services and escalate discrepancies as needed
Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments and identify issues or risk factors requiring clinical escalations
Initiate, finalize, update and discontinue authorizations in Trucare for preapproved services and DMEs
Document calls involving benefit questions, appointments, assessments, service issues and grievances
Document provider calls regarding authorizations, referrals, visits, tests and faxed care plans
Educate members and providers regarding requirements for approval of service requests
Manage a large caseload and monitor member screening to improve quality and cost outcomes
Communicate with inter/intra-departments to reconcile onboarding issues
Perform additional duties as assigned

Requirements

What you’ll need

High School diploma or GED equivalent
Experience in a customer service environment
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
Preferred: Associate Degree/Certification in a related field
Preferred: Knowledge of medical terminology
Preferred: Ability to manage a caseload of 200+ cases
Preferred: Knowledge of Trucare, Salesforce, HHAXchange, DocuSign Epaces, Sharepoint and Monday.com
Preferred: Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department
Preferred: Experience with Microsoft Office Suite applications including Excel, Word, Outlook, and MS Teams
Preferred: Demonstrated ability to document calls into a computer system

Benefits

Comp & perks

Medical, dental and vision coverage
Incentive and recognition programs
Life insurance
401k contributions
Competitive compensation and benefits package