Support Specialist

Healthfirst

. Assist care/case managers with non-clinical activities, including creating cases and events .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $34,900 - $54,570 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage a large caseload while providing support to care/case managers. Proficient in documenting interactions and educating members about service-request approval requirements.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsCase Management SupportTelephonic OutreachMulti-Priority Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case CreationEvent ManagementIntake Document ReviewAuthorization ManagementDocumentation of Calls

Soft Skills

Good GrammarSpelling SkillsPunctuation Skills

Tools & Technologies

Trucare

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Care ManagementCommunity-Based OrganizationsDMEOnboardingMember Outreach

About the role

Key responsibilities & impact

Assist care/case managers with non-clinical activities, including creating cases and events
Provide telephonic outreach to members, providers, and community-based organizations
Handle member mailings
Fax clinical requests and Individual Health Care Plans on behalf of care/case managers
Conduct outreach to newly enrolled members regarding approved services, DME, and additional requests
Review intake documents and escalate discrepancies
Complete Welcome Onboarding and Consumer Directed Personal Assistant Assessments
Initiate, finalize, update, and discontinue authorizations in Trucare
Document calls involving benefit questions, appointments, assessments, service issues, grievances, referrals, visits, tests, and care plans
Educate members and providers about service-request approval requirements
Manage a large caseload and monitor member screening to improve quality and cost outcomes
Communicate with inter/intra-departments to reconcile onboarding issues

Requirements

What you’ll need

High School diploma or GED equivalent
Experience in a customer service environment
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Incentive and recognition programs
Life insurance
401k contributions
Competitive compensation and benefits package