Implementation Specialist

HealthStream

. Onboard new and existing customers to the HealthStream platform, applications, and learning/competency development products .

Posted 11/5/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $49,756 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and implementation processes, utilizing project management methodologies to ensure successful deployment of web-based software solutions. Proficient in maintaining documentation, managing customer expectations, and achieving high customer satisfaction ratings.

Highest-signal resume keywords

Customer Onboarding ExperienceProject Management MethodologyWeb-Based Software TroubleshootingSalesforce ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingProject ManagementWeb-Based SoftwareSoftware Implementation LifecycleData AnalysisMicrosoft ExcelMicrosoft WordTechnical Problem-SolvingImplementation SchedulingBest Practices Guidance

Soft Skills

Excellent Customer ServiceCritical ThinkingTime ManagementTeam CollaborationIndependent Work

Tools & Technologies

HealthStream PlatformSalesforceWeb-Based ApplicationsDatabase Management

Certifications & Qualifications

Project Management Certification (Preferred)

Industry Keywords

Customer SatisfactionOnboarding ProcessConsultative ApproachTraining and DevelopmentProject Artifacts

About the role

Key responsibilities & impact

Onboard new and existing customers to the HealthStream platform, applications, and learning/competency development products
Manage all phases of the onboarding process using basic project management methodology and a consultative approach
Deploy products and assist customers with technical, operational, and training steps for successful onboarding
Adhere to HealthStream security policies, procedures, and assigned training
Implement new products, solutions, and applications and activate new content/products
Work with project managers on large-scale projects as required
Assist customers in defining key personnel, best practices, training, deployment, and system needs
Serve as the first tier of escalation during onboarding to resolve customer concerns, conflicts, or challenges
Maintain project artifacts and achieve department metrics
Manage project scope and customer expectations
Maintain weekly status reports for ongoing onboarding projects for the team manager
Create and maintain department documentation
Assist with onboarding new products into the department
Work with database administrators to define and document defects identified during onboarding
Meet or exceed the department’s customer satisfaction rating goal
Complete product certification exams or other competencies when directed by leadership

Requirements

What you’ll need

2+ years of experience in customer onboarding, implementations, customer service, account management or a related role
Experience with managing projects and/or project management methodology
Experience with web-based software; SAAS preferred
Experience troubleshooting web-based software on multiple platforms
Experience with Microsoft Word and Excel
Experience with Salesforce preferred
Experience guiding customers to best practices for implementing applications preferred
Experience forecasting and managing implementation schedules preferred
Experience problem-solving issues related to web-based software and data files
Basic understanding of software implementation lifecycle
High school diploma required
Bachelor’s degree preferred or equivalent years of experience
Project Management; certification not required
Excellent verbal and written communication skills
Excellent customer service skills
Excellent critical thinking skills
Time management skills
Ability to read, analyze, and interpret basic Excel and tab-delimited data files
Ability to work independently and within a team dynamic
Ability to follow outlined policies and procedures
Ability to translate technical requirements into non-technical terminology

Benefits

Comp & perks

Competitive Compensation & Bonuses
Comprehensive Insurance Plans
Mental and Physical Health Support
Work-from-home flexibility
Fitness Center Reimbursements
Streaming Good time off for volunteering
Wellness workshops
Buddy Program for new HealthStreamers
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect with other HealthStreamers
Free employee parking at our Resource Center in Nashville
Flexibility and paid time off
Medical, Dental and Vision insurance
Paid Time Off
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement