Program Manager, Sales Operations

HealthStream

. Adhere to HealthStream security policies, procedures, and assigned training .

Posted 11/11/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $70,352 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced program and project management skills, with a strong focus on leading complex, cross-functional initiatives in a sales environment. Proficient in utilizing Microsoft 365, Salesforce, and project management tools to drive accountability and measure outcomes effectively.

Highest-signal resume keywords

Program ManagementProject ManagementSales Transformation InitiativesStakeholder ManagementOutcome Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementTechnology ImplementationsProcess ChangeKPI DevelopmentOutcome MeasurementRisk ManagementMilestone TrackingExecutive ReportingCross-Functional Leadership

Soft Skills

InfluencingNegotiationConflict ResolutionProblem SolvingAttention to Detail

Tools & Technologies

Microsoft 365SalesforcePower BIExcelPowerPointProject Management PlatformsAutomated WorkflowsDashboardsRACI MatricesRequirements Documents

Certifications & Qualifications

Bachelor's DegreeMaster's Degree or MBA Preferred

Industry Keywords

Sales OperationsBusiness OperationsCustomer-Facing OrganizationExecutive PresenceDigital Fluency

About the role

Key responsibilities & impact

Adhere to HealthStream security policies, procedures, and assigned training
Translate Sales Leadership priorities into coordinated programs, projects, workstreams, milestones, and measurable outcomes
Own key initiatives from scoping and requirements through planning, execution, testing, launch, adoption, measurement, and closeout
Build and maintain project plans with owners, timelines, dependencies, deliverables, risks, decision points, and success measures
Establish governance and operating cadences for prioritization, status reviews, milestone tracking, and executive reporting
Lead cross-functional working sessions, document decisions and action items, and ensure commitments become completed deliverables
Monitor execution, identify risks and blockers, drive corrective action, and escalate with recommendations
Create urgency, influence decisions, and reinforce accountability without direct reporting relationships
Build relationships with Sales leaders, frontline teams, Sales Operations, Enablement, Marketing, Product, Finance, Human Resources, Salesforce, and Business Enablement
Assess capacity and competing priorities, recommend sequencing and trade-offs, and adjust plans as business needs change
Use Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, dashboards, automated workflows, and project management platforms
Establish project management tools and standards, including charters, RACI matrices, requirements documents, milestone plans, risk logs, decision logs, and post-implementation reviews
Lead Sales transformation initiatives, technology launches, process changes, sales enablement platforms, and acquired-organization integrations
Partner with analysts and functional leaders to validate metrics, measure outcomes, communicate executive-ready updates, and transition initiatives to operational owners
Deliver priority initiatives on time, within scope, and to expected quality standards

Requirements

What you’ll need

Bachelor's degree in business, operations, technology, engineering, or a related field required
Master's degree or MBA preferred
5+ years of program management, project management, business operations, or transformation experience leading complex, cross-functional initiatives
Experience supporting a Sales, revenue, or customer-facing organization strongly preferred
Demonstrated success managing multiple concurrent initiatives with executive visibility, changing priorities, and material dependencies
Experience with technology implementations, process change, organizational integration, KPIs, dashboards, and outcome measurement
Occasional travel may be required, including visits to HealthStream headquarters
Executive presence and clear, credible communication
Advanced program and project management skills
Exceptional organization and strong attention to detail
Ability to influence, create urgency, resolve ambiguity, and drive accountability without direct authority
Strong facilitation, negotiation, conflict-resolution, stakeholder-management, and problem-solving skills
Sound judgment regarding collaboration, challenge, recommendation, and escalation
High digital fluency with Microsoft 365, Teams, PowerPoint, Excel, Salesforce, Power BI, and enterprise project-management tools
Collaborative, low-ego, service-oriented self-starter who remains composed and adaptable in a fast-paced, results-driven Sales environment

Benefits

Comp & perks

Mission-oriented work
Diverse and inclusive culture
Competitive compensation and bonuses
Comprehensive insurance plans
Mental and physical health support
Work-from-home flexibility
Fitness center reimbursements
Streaming Good volunteer day
Wellness workshops
Buddy Program for new HealthStreamers
Collaborative work environment
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect
Free employee parking at the Resource Center in Nashville
Hybrid work environment
Paid time off
Company-sponsored onsite social events
Medical, Dental and Vision insurance
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement