Success Manager, Clinical

HealthStream

. Develop and maintain consultative relationships with customers through regular engagement with key stakeholders .

Posted 9/17/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and relationship-building skills, with a focus on utilizing data to drive customer success and product adoption. Proficient in Salesforce and Microsoft Office, with a solid understanding of healthcare products and solutions.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce ProficiencyData Analysis for Customer SuccessHealthcare Industry ExperienceSaaS Business Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCustomer EngagementProduct Utilization AssessmentOnboarding Plan DevelopmentCustomer Satisfaction ReviewTechnical AcumenPre-Sales Advisory SupportProduct Design CollaborationAccount Renewal StrategyCustomer Performance Demonstration

Soft Skills

Excellent Communication SkillsCritical ThinkingTeam CollaborationRelationship BuildingAdaptability

Tools & Technologies

SalesforceMicrosoft OfficeHealthStream ProductsSaaS Platforms

Certifications & Qualifications

Bachelor's Degree in Healthcare, Business, or Technical FieldNursing Degree, RN (Preferred for Competency Success Manager)

Industry Keywords

Healthcare OrganizationCustomer ServiceCustomer SuccessRevenue Cycle KnowledgeLong-Term Care Survey Process

About the role

Key responsibilities & impact

Develop and maintain consultative relationships with customers through regular engagement with key stakeholders
Review customer satisfaction and product/solution utilization
Share best practices, assess progress toward organizational goals, and identify customer needs
Solicit customer feedback and communicate responses to internal stakeholders
Analyze product utilization and adoption data
Proactively improve utilization and adoption and support customer retention and growth
Maintain Salesforce documentation of customer engagement activities
Collaborate with sales, product management, training, onboarding, implementations, customer service, operations, and success management teams
Collaborate with product managers and owners on product design and customer-success metrics
Develop onboarding plans for assigned products
Collaborate on account renewal strategy and provide pre-sales advisory support
Develop customer-facing materials with product, development, and content teams
Maintain product guides and templates, advertise webinars, and engage customers through the community
Lead one-to-many and one-to-one strategies to increase product adoption
Identify and nurture referenceable accounts and capture customer success stories and ROI

Requirements

What you’ll need

Minimum bachelor's degree in healthcare, business, or technical field
Minimum 3 years in a customer service, sales, or related role
Experience in a healthcare organization preferred
Experience with HealthStream products from an administrator level is a plus
Experience in a SaaS business desirable
Experience with Salesforce is desirable
Proficiency in Microsoft Office products
Excellent verbal and written communication skills
Understanding of data and its application to defining customer success
Technical acumen to develop an in-depth understanding of assigned products/solutions
Ability to function independently and use critical thinking to analyze and resolve customer challenges
Ability to present information to management, customer groups, and internal stakeholders
Ability to collaborate as part of a team
Ability to build relationships at various levels of customer organizations
Ability to utilize data to demonstrate customer performance to desired outcomes
Ability to coordinate activities across multiple customer accounts
Ability to adapt to changes in a fast-paced, innovative environment
Willingness to learn HealthStream platforms and products and commit to ongoing learning
Willingness to travel up to 20%, including overnight stays as needed
For Revenue Cycle Success Manager: Revenue Cycle knowledge and experience preferred
For abaqis Success Manager: Knowledge of and/or experience with abaqis and/or the long-term care survey process strongly preferred
For Competency Success Manager: Nursing degree, RN, and/or clinical experience preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HealthStream Website LinkedIn All Job Openings 501 - 1000 employees Founded 1990 🏥 Healthcare 💼 Consulting ⚖️ Legal Healthcare
Consulting
Legal HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities. Success Manager, Clinical 🔥 10 minutes ago 🎸 Tennessee – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop and maintain consultative relationships with customers through regular engagement with key stakeholders
Review customer satisfaction and product/solution utilization
Share best practices, assess progress toward organizational goals, and identify customer needs
Solicit customer feedback and communicate responses to internal stakeholders
Analyze product utilization and adoption data
Proactively improve utilization and adoption and support customer retention and growth
Maintain Salesforce documentation of customer engagement activities
Collaborate with sales, product management, training, onboarding, implementations, customer service, operations, and success management teams
Collaborate with product managers and owners on product design and customer-success metrics
Develop onboarding plans for assigned products
Collaborate on account renewal strategy and provide pre-sales advisory support
Develop customer-facing materials with product, development, and content teams
Maintain product guides and templates, advertise webinars, and engage customers through the community
Lead one-to-many and one-to-one strategies to increase product adoption
Identify and nurture referenceable accounts and capture customer success stories and ROI 🎯 Requirements
Minimum bachelor's degree in healthcare, business, or technical field
Minimum 3 years in a customer service, sales, or related role
Experience in a healthcare organization preferred
Experience with HealthStream products from an administrator level is a plus
Experience in a SaaS business desirable
Experience with Salesforce is desirable
Proficiency in Microsoft Office products
Excellent verbal and written communication skills
Understanding of data and its application to defining customer success
Technical acumen to develop an in-depth understanding of assigned products/solutions
Ability to function independently and use critical thinking to analyze and resolve customer challenges
Ability to present information to management, customer groups, and internal stakeholders
Ability to collaborate as part of a team
Ability to build relationships at various levels of customer organizations
Ability to utilize data to demonstrate customer performance to desired outcomes
Ability to coordinate activities across multiple customer accounts
Ability to adapt to changes in a fast-paced, innovative environment
Willingness to learn HealthStream platforms and products and commit to ongoing learning
Willingness to travel up to 20%, including overnight stays as needed
For Revenue Cycle Success Manager: Revenue Cycle knowledge and experience preferred
For abaqis Success Manager: Knowledge of and/or experience with abaqis and/or the long-term care survey process strongly preferred
For Competency Success Manager: Nursing degree, RN, and/or clinical experience preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Representative 🔥 1 hour ago Taranis 51 - 200 🌾 Agriculture 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Customer Success Representative driving grower adoption, ROI, renewals, and expansion for Taranis’s AI-powered crop intelligence platform. Managing agricultural customer portfolios across the U.S. Midwest. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Manager 🔥 8 hours ago Seeq Corporation 51 - 200 🤖 Artificial Intelligence 🏭 Manufacturing Website LinkedIn All Job Openings Senior Customer Success Manager driving renewals, adoption, and expansion for Seeq’s industrial process data software. Advising multinational manufacturing customers on analytics, transformation, and ROI. 🇺🇸 United States – Remote 💵 $145k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Partner Success Manager 🔥 8 hours ago Tutored by Teachers 11 - 50 📚 Education Website LinkedIn All Job Openings Partner Success Manager driving district partnerships and client growth for Tutored by Teachers’ K-12 education programs. Managing onboarding, renewals, expansion, and account health. 🇺🇸 United States – Remote 💵 $90k - $110k / year 💰 $10M Series A on 2022-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Partner Success Manager 🔥 8 hours ago Tutored by Teachers 11 - 50 📚 Education Website LinkedIn All Job Openings Partner Success Manager supporting Midwest school districts for Tutored by Teachers, an education technology company. Driving onboarding, renewals, expansion, and customer success outcomes. 🇺🇸 United States – Remote 💵 $90k - $110k / year 💰 $10M Series A on 2022-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Retention Advisor, Bilingual English/Spanish 🔥 8 hours ago Booksy 51 - 200 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Success Retention Advisor helping Booksy, a beauty and wellness booking platform, retain and reactivate US B2B customers. Managing churn prevention, product support, payments, and expansion opportunities. 🇺🇸 United States – Remote 💵 $40k - $50k / year 💰 $70M Series C on 2021-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇪🇸 Spanish Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs