Tier 1 Customer Support Specialist

HealthStream

. Provide phone, email, and chat support .

Posted 9/23/2026full-timeRemote • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer advocacy, with strong problem-solving skills and the ability to communicate effectively with both technical and non-technical audiences. Proficient in troubleshooting technical issues and collaborating cross-functionally to enhance customer experience.

Highest-signal resume keywords

Technical Support ExperienceProblem-Solving SkillsExcellent Written CommunicationMicrosoft Operating Systems KnowledgeCustomer Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue DiagnosisSQLTechnical DocumentationData Analysis

Soft Skills

Active ListeningEmpathyCharismatic Phone PresencePrioritization

Tools & Technologies

SalesforceMicrosoft Teams

Industry Keywords

Healthcare IndustryCustomer SupportCross-Functional Collaboration

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide phone, email, and chat support
Work with customers and internal teams to resolve issues efficiently
Troubleshoot and diagnose reported problems
Build strong relationships with colleagues and customers
Communicate in a timely, professional, and respectful manner
Identify, test, and verify issues
Provide development teams with clear issue documentation
Collaborate cross-functionally on customer-focused initiatives
Participate in testing new features and releases
Recommend product enhancements using data and customer feedback
Develop expertise in HealthStream products and advocate for clients

Requirements

What you’ll need

At least one year of experience in a technical help desk or technical support role
Bachelor’s degree in a related discipline preferred
Education requirements may be waived based on practical experience
Practical knowledge of the healthcare industry is a plus
Extraordinary, charismatic phone presence
Excellent written communication and ability to relay information clearly, concisely, and thoughtfully
Problem-solving and prioritization skills
Ability to communicate resolutions with non-technical and technical customers
Ability to troubleshoot technical difficulties, determine root causes, and provide resolutions
Active listening and empathetic customer advocacy
Working knowledge of Microsoft operating systems
Familiarity with Salesforce and Microsoft Teams
Flexible 8-hour schedule providing coverage between 7 AM and 7 PM CST, Monday through Friday
Basic understanding of SQL is a plus

Benefits

Comp & perks

Career development opportunities based on individual interests
Weekends and holidays off
Fully remote work arrangement