Tier 1 Customer Support Specialist

HealthStream

. Adhere to all HealthStream security policies, procedures, and assigned training .

Posted 11/5/2026full-timeRemote • Tennessee • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills to support customers in a technical help desk environment. Proficient in troubleshooting technical issues while maintaining high-quality standards and fostering collaborative relationships.

Highest-signal resume keywords

Technical Support ExperienceExcellent Written CommunicationProblem-Solving SkillsMicrosoft Operating Systems KnowledgeCustomer Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Problem DiagnosisSQL Understanding

Soft Skills

Active ListeningEmpathyCharismatic Phone PresenceClear Communication

Tools & Technologies

SalesforceMicrosoft Teams

Industry Keywords

Healthcare Industry Knowledge

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Adhere to all HealthStream security policies, procedures, and assigned training
Provide phone, email, and chat support
Work closely with customers and internal teams to resolve issues efficiently
Troubleshoot and diagnose reported problems
Understand and correct technical problems
Build strong relationships with colleagues and customers
Communicate in a timely, professional, and respectful manner
Identify, test, and verify issues
Provide the development team with clear documentation
Collaborate cross-functionally on customer-focused initiatives
Participate in testing new features and releases
Suggest product enhancements using data and customer feedback
Develop skills for an individual career path based on interests

Requirements

What you’ll need

At least one year of experience in a technical help desk or technical support role
A bachelor’s degree in a related discipline is preferred
Education requirements may be waived based on practical experience
Practical knowledge of the healthcare industry is a plus
Extraordinary, charismatic phone presence
Excellent written communication
Ability to relay information clearly, concisely and thoughtfully
Problem-solving and prioritization skills
Ability to communicate resolutions with both non-technical and technical customers
Ability to determine root issues and provide resolution
Active listening skills and empathetic customer advocacy
Working knowledge of Microsoft operating systems
Familiarity with Salesforce and Microsoft Teams
Basic understanding of SQL is a plus
Ability to work a flexible 8-hour schedule providing coverage between 7 AM–7 PM CST, Monday through Friday
Team player with high quality standards
Willingness to go above and beyond to find customer solutions

Benefits

Comp & perks

Mission-oriented work
Diverse and inclusive culture
Competitive Compensation & Bonuses
Comprehensive Insurance Plans
Mental and Physical Health Support
Work-from-home flexibility
Fitness Center Reimbursements
Streaming Good time off for volunteering
Wellness workshops
Buddy Program for new HealthStreamers
Collaborative work environment
Career growth opportunities
Continuous learning opportunities
Inspiring workspaces to collaborate and connect with other HealthStreamers
Free employee parking at our Resource Center in Nashville
Flexible work environment
Paid time off
Streaming Good volunteer day
Company-sponsored onsite social events
Medical, Dental and Vision insurance
Parental Leave
401k and Roth
Flexible Spending Account
Health Savings Account
Life Insurance
Short- and Long-Term Disability
Medical Bridge Insurance
Critical Illness Insurance
Accident Insurance
Identity Protection
Legal Protection
Pet Insurance
Employee Assistance Program
Fitness Reimbursement