Head of Impact and Insight

Hearing Dogs For Deaf People

. Lead the Impact and Insight team and build evidence and insight capability across the charity .

Posted 10/13/2026full-timePrinces Risborough • United KingdomLead💰 £45,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in impact measurement, evaluation, and data analysis, with a strong ability to translate complex information into actionable insights for diverse audiences. Proven leadership in developing research capabilities and fostering collaboration across organizational boundaries.

Highest-signal resume keywords

Impact And Outcomes MeasurementQualitative And Quantitative Research MethodologiesData Analysis And Insight TranslationTeam Leadership And DevelopmentEthics And Information Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Results Measurement FrameworkData Collection And AnalysisDashboard DevelopmentResearch And Evaluation AssurancePattern IdentificationQuantitative Data HandlingQualitative Data HandlingImpact ReportingUser Research SupportAnalytical Tools Development

Soft Skills

Influencing Decision-MakingConstructive ChallengeCollaborationCommunicationRelationship Building

Tools & Technologies

Data FoundationsReporting ProductsAnalytical ToolsAI TechnologiesEmerging Analytical Approaches

Certifications & Qualifications

Disclosure And Barring Service (DBS) Check

Industry Keywords

Impact And InsightHearing LossEthics In ResearchSector DevelopmentsOrganizational Boundaries

About the role

Key responsibilities & impact

Lead the Impact and Insight team and build evidence and insight capability across the charity
Develop and lead Hearing Dogs' approach to impact, insight and evaluation
Develop, roll out and maintain the Results Measurement Framework
Deliver near-term results measurement for Helpful Hours, Community Drop-Ins and hearing dog partnerships
Translate strategic priorities, organisational challenges and emerging questions into evidence, insight and data requirements
Analyse and connect internal data, impact evidence, research and external evidence
Identify patterns, trends, risks, opportunities and areas requiring further investigation
Work with Digital, Data and Technology to define information requirements and develop data foundations, dashboards, reporting products and analytical tools
Lead and assure strategically important research and evaluation
Provide oversight of surveys, focus groups and interviews, including data collection, ethics and information governance advice
Translate complex evidence and analysis into actionable insight for senior leaders, Trustees and operational teams
Work with Service Design and Service Engagement to support user research, propositions, pilots and service improvements
Collaborate with Income Generation and Marketing and Communications on cases for support, impact reporting and external communications
Identify responsible uses of AI and emerging analytical approaches
Monitor emerging evidence, sector developments and changing needs relevant to people with hearing loss
Build relationships with academic institutions, sector partners and external experts

Requirements

What you’ll need

Substantial experience of impact and outcomes measurement, monitoring and evaluation
Strong understanding of qualitative and quantitative research methodologies
Ability to assure the quality, ethics and robustness of research and evaluation
Comfortable working with quantitative and qualitative data
Ability to identify meaningful measures and work with technical specialists to develop dashboards and analytical products
Ability to connect different sources of evidence and identify patterns
Exceptional ability to turn complex information into clear, accessible and compelling insight for different audiences
Credibility with senior leaders and ability to challenge constructively and influence decision-making
Experience leading and developing a small specialist team
Experience building capability in colleagues beyond own team
Ability to operate effectively across organisational boundaries
Interest in applying AI and emerging analytical technologies with understanding of responsible and ethical use
Applicants are required to disclose all spent and unspent convictions, cautions, warnings, reprimands and relevant non-conviction information
Successful candidate required to undertake a Disclosure and Barring Service (DBS) check
CV and covering letter required

Benefits

Comp & perks

Employee Assistance Programme
Death in Service Payment
Annual leave enhancements recognising long service
Day off for your birthday
Defined contribution group personal pension plan
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Eye care
Hearing tests
Learning and Development opportunities
Discounts on merchandise at Hearing Dog gift shops
Pet Dog Policy