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Client Success Manager
Hearst Health. Perform quarterly business reviews with assigned home health and hospice clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the home health and hospice industry, with strong problem-solving, analytical thinking, and communication skills. Capable of managing multiple projects while driving client engagement and ensuring satisfaction through effective use of analytics platforms.
Highest-signal resume keywords
Home Health And Hospice Industry KnowledgeHCHB Product KnowledgeStrong Problem-Solving SkillsStrong Written And Verbal Communication SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Creative ThinkingAnalytical ThinkingPresentation SkillsActive ListeningDetail-Oriented
Tools & Technologies
Analytics Platform
Industry Keywords
Quarterly Business ReviewsKey Performance IndicatorsClient Needs AssessmentCustomer Return On InvestmentProductivity StandardsQuality StandardsKnowledge Base Documentation
About the role
Key responsibilities & impact- Perform quarterly business reviews with assigned home health and hospice clients
- Monitor key performance indicators (KPIs) and identify opportunities for improvement
- Understand client needs, goals, and strategies
- Translate business needs into initiatives, practical applications, and solutions
- Engage resources to support client needs and ensure customer return on investment
- Meet or exceed established productivity and quality standards
- Create documentation for the knowledge base
- Exemplify CARES core values and promote a positive work environment
- Support clients in their use of the analytics platform
Requirements
What you’ll need- Bachelor's degree or an equivalent combination of some college and significant work experience
- Knowledge of the home health and hospice industry
- Knowledge of the HCHB product
- Strong problem-solving and creative, analytical thinking abilities
- Strong written and verbal communication skills
- Strong presentation skills
- Active listening and detail-oriented work style
- Ability to manage multiple projects and deadlines
- Ability to work toward clearly defined goals
- Ability to drive resolutions and demonstrate ownership
- Must have the right to work in the US without immigration sponsorship
Benefits
Comp & perks- Competitive pay
- Robust benefits
- Professional development opportunities
- Full- and part-time career opportunities
- Work-life balance and flexibility
- Support for charitable fundraising initiatives
- Meaningful work with a sense of purpose
- Caring leadership and supportive company culture