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Hearst Health

Customer Experience Representative

Hearst Health

. Communicate with customers via phone, email, and live chat .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while assisting customers with software navigation and issue resolution. Capable of collaborating across teams to identify and document trending issues in a positive and empathetic manner.

Highest-signal resume keywords
Problem-SolvingWritten CommunicationVerbal CommunicationCustomer EmpathyCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Creative ThinkingAbility to Learn QuicklyGoal-OrientedPositive Attitude
Tools & Technologies
Homecare Homebase Software
Industry Keywords
Customer SupportIssue ResolutionSoftware NavigationDocumentationTrending Issues

About the role

Key responsibilities & impact
  • Communicate with customers via phone, email, and live chat
  • Assist customers with questions, software navigation, and issue resolution
  • Identify trending issues and provide thorough research and documentation of findings
  • Coordinate with teams across the business to relay information
  • Troubleshoot software issues for clients and support their daily use of Homecare Homebase software

Requirements

What you’ll need
  • Bachelor's degree or an equivalent combination of some college and significant work experience
  • Strong problem-solving and creative-thinking abilities
  • Strong written and verbal communication skills
  • Empathy for customer needs
  • Ability to learn quickly
  • Ability to work toward clearly defined goals
  • Ability to contribute to a positive, collaborative environment
  • Right to work in the US without immigration sponsorship; this position does not provide sponsorship

Benefits

Comp & perks
  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Flexibility and a range of career opportunities to fit life's unique demands
  • Meaningful work with a sense of purpose
  • Company support for charitable fundraising initiatives