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Hearst Health

Customer Experience Representative

Hearst Health

. Communicate with customers via phone, email, and live chat .

Posted 11/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing support for Homecare Homebase software. Capable of collaborating with teams to enhance customer experience and resolve issues efficiently.

Highest-signal resume keywords
Homecare Homebase Software SupportProblem-Solving AbilitiesWritten And Verbal Communication SkillsCustomer EmpathyTeam Collaboration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Creative ThinkingAbility To Learn Quickly
Industry Keywords
Customer SupportIssue ResolutionSoftware NavigationResearch Findings DocumentationClient Troubleshooting

About the role

Key responsibilities & impact
  • Communicate with customers via phone, email, and live chat
  • Assist customers with questions, software navigation, and issue resolution
  • Identify trending issues and conduct thorough research
  • Document research findings
  • Coordinate with teams across the business to relay information
  • Support clients' daily use of Homecare Homebase software
  • Troubleshoot software issues for clients and help ensure a positive customer experience

Requirements

What you’ll need
  • Bachelor's degree or an equivalent combination of some college and significant work experience
  • Strong problem-solving and creative-thinking abilities
  • Strong written and verbal communication skills
  • Empathy for customer needs
  • Ability to learn quickly
  • Ability to work collaboratively in a team environment
  • Must have the right to work in the United States without immigration sponsorship

Benefits

Comp & perks
  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Meaningful work contributing to clinicians, homecare staff, and patients
  • Flexibility and career opportunities supporting work-life balance
  • Charitable fundraising initiatives and company support for giving back