Director, Professional Services – Business Consulting

Hearst Health

. Lead MHK's Business Consulting, Technical Consulting, and Configuration Practice teams across Utilization Management, Care Management, Pharmacy Management, and Complaints, Appeals & Grievances .

Posted 9/29/2026full-timeTampa • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading technical consulting teams within healthcare technology, focusing on performance management, client delivery quality, and operational excellence. Proficient in SQL, healthcare interoperability standards, and cloud platforms, with a strong emphasis on driving AI adoption and compliance.

Highest-signal resume keywords

Technical Consulting LeadershipHealthcare Technology ExpertiseSQL and Relational Database SkillsAI Adoption and ImplementationP&L Management and Revenue Targets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLREST/SOAP Web ServicesXML/JSONHL7 FHIRX12EDIEnterprise SecurityCloud PlatformsCare Management ConfigurationAI/Generative AI Technologies

Soft Skills

People LeadershipAnalytical SkillsProblem-Solving SkillsCommunication SkillsChange Management

Tools & Technologies

AWSSingle Sign-On (SSO)SSL/TLSOAuth 2.0OpenID Connect

Industry Keywords

Utilization ManagementCare ManagementPharmacy ManagementComplaintsAppealsGrievancesHealthcare PayerPopulation HealthProfessional ServicesQuality Assurance

Tech Stack

Tools & technologies

AWSCloudSOAPSQL

About the role

Key responsibilities & impact

Lead MHK's Business Consulting, Technical Consulting, and Configuration Practice teams across Utilization Management, Care Management, Pharmacy Management, and Complaints, Appeals & Grievances
Own hiring, onboarding, coaching, performance management, capacity planning, and role coverage
Transform the organization and processes into a high-performing consulting function
Set and manage OKRs/KPIs and drive continuous improvement through retrospectives, root-cause analysis, upskilling, cross-training, and knowledge-sharing
Own the functional-plus-technical cross-training program and curriculum
Own consulting services revenue and billable utilization targets; forecast, track, and report monthly performance
Manage staffing and allocation to sustain healthy utilization
Partner with Sales, Account Management, and Delivery on scoping, SOWs, and staffing models
Own the Consulting QA SOP and drive QA-SOP compliance through governance audits and coaching
Extend QA governance to a Technical QA SOP
Establish and enforce delivery standards, playbooks, and reusable configuration assets
Provide solution direction throughout the customer lifecycle
Translate customer requirements into scalable, secure, maintainable configurations and technical solutions
Serve as a senior technical advisor to customers and lead key customer meetings
Operationalize Product-to-Professional-Services hand-off playbooks
Identify, evaluate, and deploy approved AI-assisted tooling for repetitive delivery work
Ensure compliant AI and tooling use, train the team, and monitor adoption
Own consulting organization employee-engagement results and execute action plans

Requirements

What you’ll need

7+ years in technical/solution consulting, systems integration, or software implementation in healthcare technology
3+ years leading and developing teams
Healthcare payer, care management, or population health experience strongly preferred
Demonstrated ownership of a professional-services P&L or utilization/revenue targets
Demonstrated ownership of client-facing delivery quality at scale
Strong SQL and relational database skills
Experience with REST/SOAP web services, XML/JSON, and healthcare interoperability standards (HL7 FHIR, X12, EDI)
Familiarity with enterprise security, including SSO, SSL/TLS, OAuth 2.0, and OpenID Connect
Familiarity with cloud platforms; AWS preferred
Familiarity with AI/Generative AI/LLM-enabled technologies applied to delivery work
Working knowledge of enterprise care management configuration across UM, CM, Pharmacy, and CAG
Proven people leadership, including hiring, coaching, performance management, and building SME depth
Strong analytical, problem-solving, and communication skills
Ability to translate technical concepts for technical and non-technical audiences
Ability to represent MHK credibly to senior client stakeholders
Track record of establishing standards, QA discipline, and repeatable delivery playbooks
Track record of driving change, including AI adoption, across a team
Bachelor's degree in Computer Science, Information Systems, a healthcare field, or related discipline preferred; equivalent combination of education and experience considered
Must pass a background check and drug screening
Based in Tampa, FL
Must work EST hours with flexibility to support customers across all U.S. time zones
Up to 30% travel to client locations

Benefits

Comp & perks

Medical, vision, and dental plans for full time employees
401(k) offered with a generous match
Benefits begin on first day of the month following employment
Exercise/Health Club reimbursement opportunity
Monthly dependent care reimbursement opportunity
Short Term and Long-Term disability
Basic Term Life and AD&D Insurance
Generous Paid Time Off and Holiday Schedule