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Product Manager
Hearst Health. Own revenue cycle and personal care capabilities through discovery, definition, delivery, launch, measurement, and iteration .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, including billing, claims submission, and regulatory compliance, while effectively leading cross-functional teams to deliver product capabilities. Proficient in translating user research and operational feedback into actionable product roadmaps and specifications.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementProduct ManagementUser Research and Requirements GatheringAgile Product DevelopmentCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap ManagementClaims Workflow KnowledgeData-Driven Decision MakingPost-Acute Care OperationsPayer Requirements UnderstandingRegulatory ComplianceAutomation and AI CapabilitiesTechnical DocumentationAcceptance Criteria DevelopmentPerformance Monitoring
Soft Skills
Strong Communication SkillsIndependent Work CapabilityStakeholder EngagementProblem-SolvingCross-Functional Leadership
Tools & Technologies
Electronic Visit VerificationClaims Scrubbing ToolsPayer Connectivity SystemsAgile MethodologiesData Analytics Tools
Industry Keywords
Post-Acute CareHome HealthHospiceMedicare PDGMMedicaid ProgramsMulti-Payer Billing837/835 Claims StandardsClearinghouse IntegrationAuthorization TrackingState Program Compliance
About the role
Key responsibilities & impact- Own revenue cycle and personal care capabilities through discovery, definition, delivery, launch, measurement, and iteration
- Study biller, collector, scheduler, and agency-operator workflows to identify operational inefficiencies
- Translate research into product concepts, requirements, specifications, user stories, acceptance criteria, and success metrics
- Shape product roadmaps with product leadership and cross-functional stakeholders
- Translate strategy into delivery plans balancing user value, technical feasibility, payer and regulatory requirements, and business impact
- Prioritize using clean claim rates, days in AR, denial and rejection trends, schedule fill rates, user research, and stakeholder feedback
- Participate in analysis, design, testing, integration, launch readiness, and post-launch measurement
- Partner with Engineering, Architecture, Security, DevOps, Analytics, User Experience, Revenue Cycle Operations, and Client Success
- Lead cross-functional discussions, align requirements, set priorities, make tradeoffs, and confirm launch readiness
- Explain technical and reimbursement concepts clearly to non-technical audiences
- Surface dependencies, risks, and open decisions and involve appropriate stakeholders
- Maintain product documentation, decision records, and delivery expectations
- Apply post-acute reimbursement, payer requirements, claims workflow, and personal care operations knowledge
- Monitor CMS rules, rate updates, state Medicaid requirements, EVV mandates, managed care contracts, and payer policy changes
- Evaluate automation and AI-enabled capabilities for value and risk
- Build products meeting healthcare regulatory, compliance, privacy, billing integrity, and data security expectations
- Monitor performance, adoption, quality, and usability after launch and drive data-supported improvements
Requirements
What you’ll need- 4+ years in product management, ideally in healthcare revenue cycle, post-acute care software, payer/claims systems, or other complex technical products
- Working knowledge of healthcare revenue cycle, including billing, claims submission, eligibility and authorization, denials and appeals, collections, and AR management
- Familiarity with post-acute care, home health, hospice, or personal care operations and related reimbursement models
- Experience carrying product capabilities through discovery, requirements, delivery, launch, and iteration
- Customer discovery, user research, requirements and functional specifications, and roadmap management
- Ability to work independently while staying connected to cross-functional partners
- Track record on complex product initiatives
- Strong communication skills, especially explaining technical and reimbursement concepts to non-technical stakeholders
- Data-, user insight-, operational feedback-, and stakeholder-driven decision making
- Comfort with agile product development and complex technical, regulatory, and organizational systems
- Preferred: 7+ years of related product management experience
- Preferred: Direct experience with home health, hospice, or personal care revenue cycle, including Medicare PDGM, Medicaid and waiver programs, managed care, and multi-payer billing
- Preferred: Familiarity with 837/835 claims and remittance standards, clearinghouse integration, eligibility verification, and payer connectivity
- Preferred: Experience with caregiver scheduling and matching, Electronic Visit Verification, authorization tracking, and state program compliance
- Preferred: Experience with AI-enabled or automated capabilities such as claims scrubbing, coding support, denial prediction, or document extraction
- Preferred: Experience leading cross-functional product work on complex technical or business initiatives
- Preferred: Direct partnership with clients, billers, agency operators, or other operational stakeholders
- Preferred: Bachelor's degree or equivalent practical experience in a relevant field
- Must have the right to work in the U.S. without immigration sponsorship
Benefits
Comp & perks- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work supporting clinicians, home-based care teams, and patients
- Leaders who value, support, and invest in employees
- Flexibility and work-life balance
- Career opportunities designed to support life’s changing demands
- Charitable initiatives supporting the company’s mission