Quality Improvement and Compliance Manager

Hearth Support Services

. Lead accreditation, governance, and continuous improvement functions across the organisation .

Posted 9/21/2026full-timeGlen Iris • AustraliaMid-LevelSenior💰 A$110,000 - A$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading accreditation, governance, and compliance functions while fostering a culture of quality and safety. Proficient in managing risk assessments, incident reporting, and implementing behaviour support plans within the NDIS framework.

Highest-signal resume keywords

Senior Quality LeadershipNDIS Practice Standards KnowledgeClinical GovernanceRisk ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accreditation ManagementQuality Management SystemsBehaviour Support PlansIncident ReportingOHS Legislation ComplianceContinuous Improvement InitiativesRisk AssessmentDocumentation PlanningMultidisciplinary Team CollaborationChild Safe Standards Knowledge

Soft Skills

Proactive Problem-SolvingResilienceCollaborationInfluencing SkillsTraining and Uplifting Standards

Certifications & Qualifications

NDIS Worker Screening CheckRelevant Degree in Health or Disability

Industry Keywords

NDISAged CareCommunity ServicesHuman Rights-Based FrameworksHigh Intensity Support Skill Descriptors

About the role

Key responsibilities & impact

Lead accreditation, governance, and continuous improvement functions across the organisation
Set and uphold standards for compliance, safety, and continuous improvement
Shape a culture of quality and accountability across head office and support teams
Oversee accreditation programs, internal audits, and quality management systems
Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies
Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks
Manage incident reporting, investigations, and Commission submissions
Coordinate reportable incidents, restrictive practices, and behaviour support compliance
Build a culture of quality, safety, clinical excellence, and workforce capability
Work primarily from the Glen Iris office with occasional travel to other Hearth offices and participant locations

Requirements

What you’ll need

Proven experience in a Senior Quality, Governance or Compliance role
Qualifications in Disability, Community Services, Nursing or related field
Experience in NDIS, Aged Care or Community Services
Strong knowledge of NDIS Practice Standards
Strong knowledge of High Intensity Support Skill Descriptors
Experience implementing behaviour support plans and restrictive practices
Knowledge of Child Safe Standards
Knowledge of human rights-based frameworks
Proactive, resilient and solutions-focused
Collaborative and confident in working with multidisciplinary teams
Clinical governance and quality system leadership
Risk management, incident oversight and OHS leadership
Strong planning, documentation and stakeholder management
Ability to influence, train, and uplift standards across teams
Relevant degree in health, disability or related disciplines
NDIS Worker Screening Check or willingness to obtain one
Australian working rights
Two professional references
Ability to work in a fast-paced environment independently and as part of a team

Benefits

Comp & perks

Rewarding work - see the people you've recruited succeed and grow over time!
Supportive and dynamic team environment
Ongoing training and development
Competitive salary
Hybrid working model