Senior Services Coordinator

Hearth Support Services

. Answer and triage client service calls based on urgency, risk, and participant needs .

Posted 9/21/2026full-timeGlen Iris • AustraliaSenior💰 A$70,000 - A$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and rostering within the NDIS framework, ensuring compliance with the SCHADS Award and organizational policies while maintaining a person-centred approach. Strong communication and stakeholder engagement skills are essential for effective service delivery and incident management.

Highest-signal resume keywords

Scheduling ExperienceNDIS Framework KnowledgeStakeholder EngagementOrganisational SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingRosteringWorkforce CoordinationCompliance ManagementDocumentation Management

Soft Skills

Strong CommunicationCalm Under PressureHighly OrganisedSolutions-Focused

Tools & Technologies

BrevityCRM SystemsMicrosoft Teams

Certifications & Qualifications

Qualifications in DisabilityQualifications in Community Services

Industry Keywords

SCHADS AwardNDIS StandardsCommunity ServicesAged CareDisability Services

About the role

Key responsibilities & impact

Answer and triage client service calls based on urgency, risk, and participant needs
Proactively manage rosters and respond to unplanned changes while striving toward zero gaps
Monitor and action roster gaps caused by support worker leave or cancellations
Review and approve support worker leave and communicate impacts to relevant stakeholders
Match support workers to participants based on skills, availability, preferences, and diversity
Serve as the first point of contact for scheduling enquiries from participants, families, and support workers
Ensure rosters and service delivery comply with SCHADS Award, NDIS standards, and organisational policies
Maintain accurate documentation, case notes, and scheduling records in Brevity and Teams
Escalate incidents, risks, and complaints appropriately and promptly
Contribute to continuous improvement, quality, safety, and risk management practices

Requirements

What you’ll need

Experience in scheduling, rostering, or workforce coordination (disability, aged care, or community services preferred)
Strong communication and stakeholder engagement skills
Solid understanding of the NDIS framework, SCHADS Award, and workforce compliance
Excellent organisational and problem-solving abilities with capacity to manage competing priorities
Person-centred approach aligned with NDIS goals and values
Intermediate computer skills and experience using scheduling or CRM systems; Brevity desirable
Calm under pressure, highly organised, and solutions-focused
Qualifications in Disability, Community Services, or a related field are desirable but not essential
Resume and cover letter addressing the key selection criteria, suitability, and background

Benefits

Comp & perks

Hybrid work arrangements (3 days office/2 days WFH)
Comprehensive training, professional development and career opportunities
Employee assistance program for free and confidential counselling
Excellent team environment
Competitive salary