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About the role
Key responsibilities & impact- Support implementation of clinical policies, procedures, and best practices across programs
- Coordinate and provide implementation support to Clinical Managers and Supervisors
- Coordinate CQI initiatives, audits, performance improvement projects, and CQI meetings
- Monitor documentation trends, quality indicators, and service delivery patterns to identify improvement needs
- Analyze clinical performance data to identify trends, risks, gaps, and opportunities
- Prepare CQI reports for leadership
- Prepare clinical performance reports, grant reporting, and program evaluation materials
- Track KPIs, quality metrics, engagement metrics, and clinical outcomes
- Develop dashboards and reporting tools supporting decision-making and performance improvement
- Ensure accurate collection, analysis, and presentation of program data
- Coordinate staff wellness, resilience, self-care, recognition, peer support, and post-critical-incident debriefing activities
- Monitor staff wellness and engagement trends and recommend improvements
- Coordinate the monthly Clinical Services Newsletter
- Support planning, implementation, and evaluation of clinical training and continuing education
- Identify system-level training needs through CQI findings, staff feedback, engagement trends, and performance data
- Coordinate leadership-facing training recommendations on wellness, resilience, clinical best practices, trauma-informed care, and crisis intervention
- Support coaching, mentorship, and development pathways for supervisors, managers, and emerging clinical leaders
- Translate Clinical Services Director priorities into coordinated projects, communication plans, CQI activities, reporting routines, and cross-program implementation support
- Participate in leadership meetings, committees, and internal or external workgroups as assigned
- Perform other duties as assigned
Requirements
What you’ll need- Master’s degree in Social Work, Counseling, Psychology, Behavioral Health, or a related field required
- Minimum of four years of relevant experience in crisis intervention, behavioral health, clinical services, or a related field required
- Active clinical licensure such as LPC, LCSW, LMFT, or equivalent preferred; candidates under supervision or candidacy may be considered
- Preferred experience in nonprofit or suicide prevention work, supervisory or program leadership, CQI, staff wellness, clinical training, data analysis and reporting
- Preferred advanced training in crisis intervention, suicide prevention, trauma-informed care, or quality improvement
- Strong leadership and supervisory skills, including coaching, performance management, and staff development
- Excellent communication, interpersonal, collaboration, and conflict-resolution skills
- Sound judgment, critical thinking, and effective decision-making in complex, sensitive, or high-pressure situations
- Compassionate, respectful, and nonjudgmental approach when working with staff, leadership, and diverse populations
- Strong organizational and operational skills, including managing multiple priorities, overseeing projects and programs, maintaining confidentiality, and adapting to changing needs
- Ability to develop and implement policies, procedures, training, and processes promoting quality, consistency, staff wellness, and accountability
- Ability to analyze data and program outcomes, identify trends, and use findings for CQI, reporting, and operational decision-making
- Proficiency with Microsoft Office, databases, reporting systems, and other operational technology
- Ability to maintain a flexible schedule, including occasional evening and weekend hours
- Ability to handle high-pressure situations, including community needs and disaster management
- Physically able to lift 20 pounds, sit for long periods, talk on the telephone, and bend/stoop
- Must reside in Oklahoma
Benefits
Comp & perks- Flexible scheduled work week
- Hybrid work arrangement after completion of initial training period
- Staff support, recognition, and appreciation
- Reasonable accommodations for individuals with disabilities