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About the role
Key responsibilities & impact- Oversee daily clinical operations across multiple HeartLine crisis and behavioral health programs
- Provide timely consultation for complex, high-risk, or emergent client interactions
- Coordinate clinical debriefings, shift-level support, and staff learning
- Deliver and reinforce clinical training, onboarding, competency development, coaching, and continuing education
- Coordinate case reviews, document findings, and identify coaching opportunities
- Provide coaching and documentation addressing frontline performance needs and service standards
- Coordinate with supervisors to maintain consistent clinical practices and day-to-day service standards
- Escalate program trends, staffing concerns, and frontline support needs to the Assistant Clinical Services Director
- Support CQI, training, and engagement priorities
- Perform other duties as assigned
Requirements
What you’ll need- Master’s degree in Counseling, Social Work, Psychology, or related field required
- At least 3 years of experience in crisis intervention, behavioral health, clinical operations, training, or quality improvement required
- Active licensure and suicide prevention certification preferred
- Strong knowledge of crisis intervention, clinical consultation, performance management, and quality improvement practices
- Strong coaching, training, and staff development skills
- Excellent verbal and written communication, interpersonal, and collaboration skills
- Strong organizational and leadership skills
- Ability to manage multiple priorities, coordinate projects and initiatives, and maintain attention to detail
- Ability to analyze and use data, performance metrics, and documentation
- Proficiency with technology and systems supporting chat- and text-based services, performance monitoring, documentation, and program operations
- Flexibility and adaptability in responding to evolving organizational, program, and community needs
- Physically able to sit for long periods, use the telephone/computer, bend/stoop, and occasionally lift up to 20 pounds
- Must reside in Oklahoma
- Some evenings/weekend work required
Benefits
Comp & perks- Hybrid work arrangement upon completion of initial training period
- Flexible scheduled work week
- Staff support, recognition, and appreciation for jobs well done
- Reasonable accommodations for individuals with disabilities