Clinical Services Training Coordinator

Heartline

. Develop, implement, and manage training programs for staff supporting Crisis Services programs .

Posted 9/15/2026full-timeOklahoma City • Oklahoma • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing training programs for crisis intervention services, with a strong focus on compliance with organizational policies and accreditation standards. Proficient in delivering training materials in various formats and analyzing trainee feedback to enhance program effectiveness.

Highest-signal resume keywords

Crisis Intervention TechniquesTraining Program DevelopmentData Collection and AnalysisCommunication SkillsFamiliarity with 988 Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionTraining Material DevelopmentData AnalysisPerformance EvaluationTraining Curriculum ImprovementMicrosoft Office SuiteLearning Management SystemsChat and Text PlatformsOnboarding TrainingRole-Playing Exercises

Soft Skills

Organizational SkillsTime ManagementCollaborationAdaptabilityVerbal and Written Communication

Industry Keywords

Crisis ServicesAccreditation StandardsStaff DevelopmentQuality ImprovementTraining Compliance

About the role

Key responsibilities & impact

Develop, implement, and manage training programs for staff supporting Crisis Services programs
Design, develop, and update training materials, including manuals, guides, and presentations
Deliver initial onboarding training for new hires providing chat and text crisis intervention services
Conduct ongoing training on emerging trends, best practices, and crisis-response updates
Coordinate and lead role-playing exercises, simulations, and staff skills assessments
Monitor and evaluate staff performance during and after training
Gather and analyze trainee feedback to improve the training curriculum
Collaborate with the Quality Improvement team to identify staff-development needs
Ensure training programs comply with organizational policies, accreditation standards, and contract requirements
Maintain accurate training records, including attendance, certification, and completion rates
Provide regular reports on training outcomes and staff readiness to program leadership
Identify training needs and tailor programs with supervisors and leadership
Collaborate with external partners and vendors to integrate additional training resources
Serve as a subject matter expert on service platforms and provide guidance to staff and leadership
Perform other duties as assigned

Requirements

What you’ll need

Some college in psychology, social work, education, or a related field (Bachelor’s degree preferred)
2 years of experience in crisis intervention, training, or a related field
Familiarity with 988 services or other crisis chat/text platforms strongly preferred
Strong knowledge of crisis intervention techniques and best practices
Excellent verbal and written communication skills, with the ability to convey complex concepts clearly
Proficiency in developing and delivering training materials in various formats, including in-person and virtual
Strong organizational and time-management skills with the ability to prioritize tasks
Ability to work collaboratively with diverse teams and adapt to changing program needs
Experience with data collection, analysis, and reporting
Proficiency in chat and text platforms and Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with Learning Management Systems (LMS) or other training platforms is a plus
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop
Must reside in Oklahoma
Some evenings/weekend work required

Benefits

Comp & perks

Comprehensive benefits package for eligible full-time employees and eligible family members
Medical, dental, and vision insurance
Employer pays 90% of the employee-only premium for the core medical plan
$30,000 employer-paid basic life insurance
Voluntary benefits through Mutual of Omaha, including term life, short-term disability, critical illness, hospital indemnity, and accident insurance
401(k) retirement plan with dollar-for-dollar employer match on the first 2% of eligible compensation contributed, subject to a six-year vesting schedule
Public Service Loan Forgiveness (PSLF) Program eligibility as an employee of a qualifying nonprofit organization
Hybrid work arrangement after completion of the initial training period
Flexible scheduled work week
Support, recognition, and appreciation for jobs well done