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Overnight Veterinary Care Coordinator, Customer Care Representative
Heartstrings Pet Hospice & In-Home Euthanasia. Answer incoming calls from pet families during the 10 PM–6 AM overnight shift .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on compassionate communication and emotional intelligence, particularly in high-stress situations. Proficient in scheduling and maintaining accurate records while working independently in a remote environment.
Highest-signal resume keywords
Customer Service ExperienceCompassionate CommunicationAttention to DetailScheduling SkillsVeterinary Client Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare SchedulingRecord KeepingCRM SystemsCloud-Based SystemsComputer Skills
Soft Skills
Emotional IntelligenceVerbal CommunicationWritten Communication
Tools & Technologies
Phone SystemsEmail SystemsMapping Software
Industry Keywords
Veterinary ReceptionEnd-of-Life CarePet CareRemote Support
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Answer incoming calls from pet families during the 10 PM–6 AM overnight shift
- Provide calm, compassionate support during emotional and end-of-life conversations
- Explain Heartstrings services and appointment availability
- Gather and accurately document pet and family information
- Schedule in-home veterinary appointments
- Support families with hospice, quality-of-life, and end-of-life care questions
- Coordinate with veterinarians and internal team members
- Maintain accurate records and meet quality, attendance, and performance standards
Requirements
What you’ll need- Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support
- Excellent verbal and written communication skills
- Compassion and emotional intelligence when assisting grieving or distressed families
- Strong attention to detail and computer skills
- Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems
- Ability to work independently in a remote environment
- Dependable attendance and punctuality throughout the overnight shift
- Previous veterinary or animal-care experience is a plus
- Ability to work the 10:00 PM–6:00 AM third shift
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Life Insurance (Basic, Voluntary, and AD&D)
- Long Term & Short Term Disability Insurance
- Traditional 401K
- Retirement benefits
- Generous Paid Time Off (PTO)
- Employee wellness resources
- Training and professional development
- Pet-Related Benefits
- 100% Remote Work
- Overtime eligible
- Long Term Growth