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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage night operations effectively, ensuring guest satisfaction and safety. Proficient in completing night audit procedures and maintaining communication with management and staff.
Highest-signal resume keywords
Customer Service ExperienceNight Audit ProceduresManager On DutyDetail OrientedSafety And Security Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Night Audit ProceduresAccounting WorkGuest Service Management
Soft Skills
Interpersonal CommunicationTeam CollaborationProblem Solving
Certifications & Qualifications
Pre-Employment Drug TestPre-Employment Background Investigation
Industry Keywords
Guest RelationsOperational ManagementBrand StandardsHegg Policies
About the role
Key responsibilities & impact- Interact with guests to build relations and ensure expectations are met
- Manage all night operations to deliver exceptional guest service
- Serve as the primary point of contact for guest needs
- Communicate shift information to management and the following shift
- Follow up on the guest courtesy contact log
- Complete night audit procedures and accounting work according to brand standards and Hegg policies
- Act as Manager on Duty
- Notify management of issues and support other departments as needed
- Ensure the safety and security of guests, staff, and property
Requirements
What you’ll need- Ability to be on feet for up to 8 hours
- Ability to lift up to 40 lb
- Detail oriented
- Customer service experience helpful
- Works well alone and with others
- Must pass a pre-employment drug test
- Must pass a pre-employment background investigation
Benefits
Comp & perks- Hilton Team Member Hotel Travel Discounts Worldwide
- Paid Time Off
- Perfect Attendance Bonus Plan
- Referral Bonus Plan
- Supportive team environment
- Opportunities for growth within Hegg Hospitality
