FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for MXDR clients, including troubleshooting and resolving issues while adhering to SLAs. Strong analytical and communication skills are essential for building relationships and delivering training sessions.
Highest-signal resume keywords
Technical SupportMXDR SolutionsNetwork SecurityCybersecurity CertificationsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIssue ResolutionService Quality ImprovementSecurity Tools ManagementData AnalysisClient ConfigurationIncident EscalationReport PreparationTraining DeliverySLA Adherence
Soft Skills
Communication SkillsInterpersonal SkillsTeam PlayerResults-OrientedRelationship Building
Certifications & Qualifications
Cybersecurity Certifications
Industry Keywords
Network SecurityCybersecurityClient SupportCustomer FeedbackQuality Assurance
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Assist clients in configuring and optimizing Heimdal products
- Respond to client inquiries and identify alternative solutions for issue resolution
- Continuously improve service quality based on customer feedback and suggestions
- Interact with clients in writing and by phone to identify issues and find solutions
- Provide technical support for MXDR clients, including troubleshooting, diagnosing, and resolving software- or client-reported issues while adhering to SLAs
- Collaborate with Sales, Development, and Quality Assurance teams on implementation and ongoing support of MXDR solutions
- Deliver remote and on-site training sessions for clients and partners
- Work on-call and provide 24x7 support for critical client issues
- Identify product improvement opportunities and provide feedback to Development
- Monitor, manage, and configure security tools; review and escalate incidents
- Respond to attacks, assess attack scope and affected systems, and collect data for analysis
- Prepare product or service reports by gathering and analyzing customer information
- Create and deliver feedback reports to Quality Assurance, Development, and Marketing
- Provide requested general and customized information
- Maintain customer-service quality standards
- Identify and implement procedures based on client requests
Requirements
What you’ll need- 1-3 years of experience in a similar role / in network security, cybersecurity, or related fields
- Excellent analytical, written, and verbal communication skills in English
- Results-oriented with a track record of performance-based achievements
- Strong communication and interpersonal skills, with the ability to build solid relationships with stakeholders at all levels
- Capability to handle multiple tasks simultaneously
- Strong interpersonal relationship-building skills
- Good analytical and reporting skills
- Team player
- Cybersecurity trainings or certifications appreciated for career changers
Benefits
Comp & perks- Regina Maria health plan
- Monthly budget in the Benefit platform (800 RON/month)
- Additional company-paid days off ("Personal Day" and "Anniversary Days")
- Reimbursement for glasses expenses according to company policy
- Referral bonus
- Bookster subscription
- Personal and professional development (trainings and certifications)