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Working Student / Minijob – Customer Service
HEIMPLANET. Serve as the first point of contact for B2C customers and answer questions about products, features, availability, and orders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively addressing inquiries and providing solutions while maintaining organization and attention to detail. Capable of performing minor repairs and preparing equipment for resale, ensuring high standards of quality and service.
Highest-signal resume keywords
Customer ServiceMinor RepairsOrganizational SkillsAttention To DetailProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Minor RepairsEquipment PreparationInspectionCleaningDocumentation
Soft Skills
Customer InteractionReliabilityOrganizationFlexibility
Industry Keywords
B2COutdoor EquipmentService ProcessWarranty Management
About the role
Key responsibilities & impact- Serve as the first point of contact for B2C customers and answer questions about products, features, availability, and orders
- Find pragmatic solutions and reliably follow up on customer inquiries through to resolution
- Carry out minor repairs on HEIMPLANET tents, such as replacing struts and tubes
- Coordinate further steps in the service process as needed
- Prepare used tents and backpacks for resale
- Inspect, clean, and prepare rental and demo tents
- Equip ambassadors with gear
- Record warranty and service cases and document them in the system
- Support the team with organizational tasks in the office and store
Requirements
What you’ll need- Enjoy interacting with customers
- Hands-on mentality and no hesitation when it comes to minor repairs
- Reliable, organized, and detail-oriented
- Enjoy flexible responsibilities and varied tasks
- An affinity for the outdoors is a plus, but not required
Benefits
Comp & perks- Flexible working hours
- Laptop for remote work and an ergonomic workstation
- Bike leasing and Urban Sports Club membership
- Team discount and equipment rental
- Regular team events and an open, collaborative company culture
- Training opportunities and room for your own ideas
- Commitment to environmentally friendly products and practices
- Office/showroom in the heart of Hamburg’s HafenCity, including a great coffee machine