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Account Manager – B2B Account Management (Existing Customers)
hello again. Advise B2B customers on how to make optimal use of the product or platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B customer engagement, leveraging AI tools and KPI analysis to drive customer success and identify growth opportunities. Proficient in translating customer needs into actionable insights for product and technology teams.
Highest-signal resume keywords
B2B Sales ExperienceCustomer Relationship Management (CRM)KPI AnalysisFluent GermanDigital Marketing Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AnalysisCustomer Relationship Management (CRM)Digital Marketing MechanismsSales ExperienceAccount Management
Soft Skills
Confident CommunicationProfessional MannerStructured Working StyleEnthusiasm for NumbersEngagement with Stakeholders
Tools & Technologies
AI Tools
Industry Keywords
B2B EnvironmentCustomer RetentionGrowth OpportunitiesContract RenewalsCustomer Success
About the role
Key responsibilities & impact- Advise B2B customers on how to make optimal use of the product or platform
- Identify potential within existing accounts and highlight new growth opportunities
- Support expansions and contract renewals
- Use modern AI tools and KPI analyses to demonstrate customer success
- Identify trends at an early stage and derive appropriate actions
- Translate customer requirements into concrete input for product and technology teams
- Collaborate as equals with decision-makers in the B2B sector
Requirements
What you’ll need- Initial sales experience or experience in a customer-facing, sales-related role, ideally in a B2B environment
- Confident, professional manner and enthusiasm for engaging with a variety of customer stakeholders
- Affinity for IT and openness to new AI tools
- Good understanding of brands, customer retention, and digital marketing mechanisms
- Structured working style and enthusiasm for numbers, KPIs, and CRM data
- Fluent German with strong negotiation skills
- Very good command of English
Benefits
Comp & perks- Intensive onboarding and regular training
- Professional and personal development opportunities
- Flexible working hours
- Home office
- Subsidized fitness memberships
- Yoga classes
- Team lunchtime running group
- Participation in regional sporting events
- Modern office with parking and convenient public transport access
- Hiring bonus for successful employee referrals