Account Manager

Helm Operations

. Own and grow a portfolio of accounts across European and East Coast North American maritime operators .

Posted 11/5/2026full-timeRemote • Canada, United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Account Management and Customer Success, with a strong focus on building long-lasting customer relationships and utilizing AI tools for efficient account management. Proficient in data-driven decision-making and comfortable navigating cultural nuances in European business environments.

Highest-signal resume keywords

SaaS Account ManagementCustomer Success ExperienceAI Tools UsageStrong Communication SkillsCultural Fluency in Northern European Business Norms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship ManagementData AnalysisHealth ScoringUsage DashboardsUpselling StrategiesIssue Escalation ManagementTechnical Skills AcquisitionOrganizational SkillsTravel Readiness

Soft Skills

Interpersonal SkillsCustomer OrientationProfessionalismPositive AttitudeAdaptability

Tools & Technologies

Salesforce EinsteinClaudeSisenseCRM SoftwareUsage Monitoring Tools

Certifications & Qualifications

DiplomaDegreeTechnical Certification

Industry Keywords

Maritime Operations SoftwareSubscription-Based BusinessCustomer SuccessAccount GrowthBusiness Reviews

About the role

Key responsibilities & impact

Own and grow a portfolio of accounts across European and East Coast North American maritime operators
Operate as the lead point of contact for all matters specific to the customer and their success on the system
Lead quarterly business reviews, renewal discussions, and upsell conversations with customers in both European and North American markets
Serve as the primary point of contact for European customers during CET afternoon hours (13:00–17:00 CET / 07:00–11:00 EST)
Collaborate with the AE team on expansion opportunities within your book
Use AI tools (Claude, Salesforce Einstein, Sisense) to manage a large account book efficiently and surface upsell signals proactively
Build and contribute to a European AM playbook for the broader team
Discover additional product or training needs customers may have
Build and maintain strong, long-lasting customer relationships
Monitor software usage, develop customer usage baselines, and identify increasing or declining usage for upselling or risk mitigation
Develop trusted advisor relationships
Communicate initiative progress to internal and external stakeholders
Assist with high-severity requests or issue escalations as needed
Proactively communicate with the team as an advocate for customers
Maintain records of customer interactions, including minutes from scheduled or unscheduled meetings

Requirements

What you’ll need

2–4 years of SaaS account management or customer success experience
Comfortable with an early-start schedule (7:00 AM EST start, 3:00 PM EST finish)
Experience with or strong interest in maritime / industrial operations software (nice to have, not required)
Confident communicator with European clients — cultural fluency in Northern European business norms is an asset
Data-driven: comfortable with CRM data, usage dashboards, and health scoring
Active user of AI tools for drafting, research, and productivity
Based on Eastern Timezone (Canada or US East Coast)
Highly organized and able to respond to shifting priorities
Must be willing to travel for up to 1 week per calendar quarter
Diploma, Degree or Technical Certification in related field or proven equivalent experience
Strong customer service and interpersonal skills, and able to handle challenging situations with composure, professionalism, and courtesy
Previous experience in Account Management - preferably in a subscription-based business
Able to work on multiple assignments in a team environment
Possess strong communication, customer orientation and positive attitude
Aptitude for acquiring technical skills and an eagerness to learn is an asset
Must hold a valid passport with ability to travel outside of Canada for work