Ops Excellence Manager

Helppi

. Build analyses, forecasts, and capacity planning models to anticipate operational needs and risks .

Posted 11/9/2026contractRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and critical thinking to develop supply analysis and planning models, ensuring operational efficiency and effectiveness. Proficient in data interpretation, process mapping, and automation to drive continuous improvement and measurable results.

Highest-signal resume keywords

Advanced Excel/Google Sheets SkillsSQL and Data Visualization/BI ToolsStatistical Analysis and Planning Model DevelopmentProcess Mapping, Design, and OptimizationCritical Thinking and Root-Cause Investigation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsData InterpretationPerformance TrackingForecasting Model DevelopmentProcess AutomationOperational PredictabilityCapacity PlanningSupply AnalysisKPI DevelopmentRoot-Cause Investigation

Soft Skills

Problem-Solving AbilitiesResults OrientationClear CommunicationStakeholder InfluenceOrganizational Skills

Tools & Technologies

ZendeskData Visualization ToolsBI ToolsOperational Management Platforms

Industry Keywords

Operational EfficiencyContinuous ImprovementProcess MappingAutomation InitiativesGovernance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build analyses, forecasts, and capacity planning models to anticipate operational needs and risks
Develop supply analysis and planning models, identifying imbalances between demand and available capacity
Develop performance-tracking mechanisms and identify deviations from targets
Turn operational data into insights, recommendations, and practical business decisions
Ensure the quality, reliability, and accessibility of information used for decision-making
Develop intelligence on Helper availability, capacity, behavior, and adherence
Identify opportunities to improve availability, productivity, adherence, and operational predictability
Work with operations teams to implement supply efficiency initiatives
Map processes and identify opportunities for automation, simplification, and productivity gains
Lead the evolution of operational tools, systems, and workflows, including Zendesk
Reduce manual activities, rework, process failures, and recurring interventions
Prioritize automation initiatives based on impact, effort, scalability, and expected return
Structure, document, and improve rules, policies, and incident criteria applicable to Helpers
Monitor policy effectiveness and ensure consistency, transparency, and governance
Identify performance deviations, investigate root causes, and propose structured action plans
Prioritize and track initiatives, measure results, and incorporate learnings into processes
Encourage controlled experimentation, testing, and hypothesis validation
Collaborate cross-functionally with operations leaders and other teams, aligning information and priorities
Influence decisions through data, critical thinking, and structured arguments
Build dashboards, KPIs, and mechanisms to provide visibility into operational performance
Establish routines for monitoring, deviation analysis, and action-plan management
Create mechanisms for prioritizing, tracking, and escalating issues and initiatives
During the first six months: consolidate KPIs, establish capacity and supply planning, implement continuous improvement, prioritize automation, and strengthen operational governance and discipline

Requirements

What you’ll need

Strong analytical skills, critical thinking, excellent problem-solving abilities, and a results-oriented mindset
Ability to work directly with data, challenge results, identify opportunities, and mobilize stakeholders
Strong analytical and data interpretation skills
Critical thinking and root-cause investigation skills
Ability to structure complex problems and prioritize solutions
Results orientation, ownership, and accountability
Ability to execute and track initiatives through to measurable results
Clear communication and the ability to influence stakeholders
Systems thinking and the ability to connect different teams and processes
Organization, disciplined follow-up, and a focus on continuous improvement
Ability to balance analytical depth with operational pragmatism
Advanced Excel/Google Sheets skills
SQL and data visualization/BI tools
Statistical analysis and planning and forecasting model development
Process mapping, design, and optimization
Process automation and tool integration
Familiarity with customer support and operational management platforms, such as Zendesk

Benefits

Comp & perks

Starbem healthcare benefit – Telemedicine
iFood Benefícios card – Home office allowance
Wellhub (up to 3 dependents included)
Birthday day off and birthday PIX payment
Paid time off: 30 days
Life insurance
Welcome kit and workplace equipment
100% remote work
In-person gatherings in the city of São Paulo, with transportation and meal expenses covered by Helppi