Bilingual Front Desk Virtual Assistant, Spanish-English

HelpSquad

. Serve as the first point of contact for patients .

Posted 10/8/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, providing exceptional administrative support and patient interaction in a healthcare setting. Proficient in managing appointments, handling confidential information, and adhering to HIPAA requirements.

Highest-signal resume keywords

Fluent In English And SpanishFront Desk ExperienceEHR Or Scheduling System ExperienceHIPAA CertificationStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Information EntryDocument ManagementConfidential Information HandlingNote Taking

Soft Skills

Verbal CommunicationPhone EtiquetteAttention To DetailProfessional DemeanorMultitasking

Tools & Technologies

Electronic Record SystemsScheduling SystemsPhone SystemsEmail Systems

Certifications & Qualifications

HIPAA Certification

Industry Keywords

HealthcarePatient ExperienceFront Desk SupportCustomer ServiceSpanish-Speaking Patients

About the role

Key responsibilities & impact

Serve as the first point of contact for patients
Provide professional administrative and front-desk support
Answer incoming calls from patients in English and Spanish
Schedule, reschedule, and cancel appointments
Collect and accurately enter patient information
Send appropriate forms and documents to new patients
Respond to general front-desk inquiries
Route billing, insurance, medication, or other specialized questions to the appropriate team member
Take accurate notes and document relevant information
Provide a friendly, professional, and helpful patient experience
Follow established procedures for handling confidential information
Maintain patient privacy and follow HIPAA requirements
Use the company's designated phone, email, scheduling, and electronic record systems

Requirements

What you’ll need

Fluent in English and Spanish, both written and spoken
Excellent verbal communication and phone etiquette
Previous front desk, receptionist, customer service, or healthcare experience preferred
Strong organizational and attention-to-detail skills
Comfortable handling multiple tasks and managing appointments
Professional, friendly, and patient demeanor
Able to handle confidential information appropriately
Comfortable learning new software and systems
Willing to complete HIPAA certification
Experience working with Spanish-speaking patients
Medical or healthcare front desk experience preferred
Experience scheduling appointments preferred
Experience working with an EHR or scheduling system preferred
Experience handling patient calls preferred

Benefits

Comp & perks

Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths
100% remote — work from home
Stable, long-term account placements (not gig-style work)
Supportive team culture across all accounts
Build your U.S. industry experience
Exposure to multiple practice types and platforms
Potential for increased hours or additional accounts based on performance
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