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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dental office operations, including appointment scheduling, insurance verification, and billing processes. Proficient in managing patient communications and maintaining accurate electronic records while ensuring compliance with privacy and security standards.
Highest-signal resume keywords
Dental Front Desk ExperienceAppointment SchedulingInsurance VerificationDental BillingClaims Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment ManagementPatient RegistrationTreatment CoordinationBilling Records MaintenanceRevenue Cycle Management
Soft Skills
Excellent Organizational SkillsAttention to DetailAbility to Manage Multiple TasksStrong Written and Spoken EnglishAdaptability
Tools & Technologies
DentrixEaglesoftOpen DentalCurve DentalOrtho2Cloud 9
Industry Keywords
Dental HealthcarePatient ExperienceInsurance ProvidersConfidential Patient InformationElectronic Records
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Handle incoming calls and respond to patient inquiries
- Schedule, reschedule, and confirm appointments
- Manage appointment reminders, cancellations, and follow-ups
- Assist with new patient registration, intake forms, and patient records
- Coordinate patient communications and support a smooth patient experience
- Manage provider schedules and appointment calendars
- Coordinate dental and orthodontic consultations, follow-up visits, adjustments, and other appointments
- Contact patients regarding upcoming appointments, missed visits, and pending treatments
- Help manage high call volumes and scheduling needs
- Verify dental insurance eligibility, coverage, and benefits
- Review plan limitations, deductibles, copayments, annual maximums, and waiting periods
- Contact insurance providers and use online portals to obtain benefit information
- Assist with treatment estimates and communicate coverage information
- Follow up on pending verifications and requests for additional information
- Submit dental insurance claims and supporting documentation
- Review claim statuses and follow up on unpaid, rejected, or denied claims
- Assist with payment posting, patient balances, and accounts receivable follow-ups
- Identify billing discrepancies and maintain accurate billing records
- Support revenue cycle management tasks
- Assist with treatment plan coordination and patient follow-ups
- Coordinate consultations and treatment acceptance follow-ups
- Support communication between patients, providers, and office teams
- Maintain accurate patient information and electronic records
- Update appointment notes, insurance details, and administrative documentation
- Assist with reports, data entry, and general office coordination
- Communicate with in-office staff and management using designated communication tools
Requirements
What you’ll need- Hands-on experience working in a dental office, orthodontic practice, or related dental healthcare setting
- Experience in dental front desk, appointment scheduling, insurance verification, treatment coordination, dental billing, claims processing, or accounts receivable
- Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, or similar platforms is an advantage
- Experience using dental insurance portals and communicating with U.S. dental insurance providers is preferred for insurance-related roles
- Strong written and spoken English
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks
- Comfortable handling phone calls, following established workflows, and working independently in a remote environment
- Able to handle confidential patient information responsibly and follow applicable privacy and security requirements
- Reliable, adaptable, and willing to learn specific systems and processes used by each practice
Benefits
Comp & perks- Competitive hourly rate
- On-time payments, every time
- Payments processed via Wise
- Direct client training provided
- Dedicated Account Manager as your point of contact
- Stable, long-term placement with a growing U.S.-based company
- Exposure to a wide range of modern SaaS platforms
- Potential for increased responsibilities as the company scales
- Tenure recognition for long-term team members
- Clear escalation paths
- 100% remote — work from home
- Supportive team culture across all accounts
- Potential for increased hours or additional accounts based on performance
- Build your U.S. industry experience
- Exposure to multiple practice types and platforms
- Strengthen your resume with verified, legitimate U.S. client experience
- Recognition for loyalty and long-term growth