Family Medicine Support

HelpSquad

. Register new patients . Schedule new patients primarily via text . Check RTO ticklers and cancel old appointment ticklers when patients have appointments . Send vaccine clinic appointment invitations and confirmations

Posted 10/16/2026part-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration and medical reception, with proficiency in managing patient records, scheduling, and communication. Familiarity with athenahealth and clinical protocols is essential for effective patient interaction and administrative support.

Highest-signal resume keywords

Athenahealth ExperienceHealthcare AdministrationPatient SchedulingMedical Records ManagementClinical Content Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Records ManagementPatient SchedulingPrior Authorization RequestsDiagnosis EntryCoded Matches SelectionImmunization EntryPrescription Refill ProtocolsReferral Follow-UpInsurance Provider Roster UpdatesExecutive Assistant Tasks

Soft Skills

Patient-Facing CommunicationStrong Written English SkillsAttention to DetailReliabilityConfidentiality

Tools & Technologies

AthenahealthCoverMyMedsImmAlertSpruceInterpreter PortalsPractice Fax System

Industry Keywords

Healthcare AdministrationMedical ReceptionClinical ExposureFamily Practice ExperienceBehavioral Health ExperiencePediatrics ExperienceSpecialty Administrative Experience

About the role

Key responsibilities & impact

Register new patients
Schedule new patients primarily via text
Check RTO ticklers and cancel old appointment ticklers when patients have appointments
Send vaccine clinic appointment invitations and confirmations
Schedule interpreters through online portals
Handle medical records requests and request records from other clinics
Follow up on referrals and obtain specialty-office notes
Follow up on imaging authorizations and send authorizations to imaging facilities
Review outside medical records and enter diagnoses, problem list, surgical history, and social history into Athena
Select accurate coded matches in Athena and flag unclear information to a clinician
Redirect Samaritan patient results back to Samaritan
Request notes from emergency rooms
Prepare doctors’ notes following written protocols
Handle prescription refill requests following written protocols
Label faxed laboratory results
Review, delete, and forward files in Athena inbox spam and practice folders
Check ER notification reports from Salem Hospital and Moda and send them to individual doctors
Enter historical immunizations into ImmAlert
Complete prior authorization requests in CoverMyMeds
Handle quarterly insurance provider roster updates
Manage Athena reports for doctor dashboards and performance tracking
Perform limited executive assistant tasks, under 10% of total time
Use athenahealth, Spruce, CoverMyMeds, ImmAlert, interpreter portals, and the practice fax system

Requirements

What you’ll need

Minimum two years in healthcare administration, medical reception, or a medical VA role
Comfortable working with clinical content, including reading medical records, entering diagnoses, and applying written refill protocols
Hands-on clinical exposure strongly preferred, such as nursing, medical scribing, charting, medical records specialization, or clinical VA experience
Family or general practice experience preferred; behavioral health, pediatrics, or specialty administrative experience can translate
Prior athenahealth experience strongly preferred
Confident with patient-facing phone and text communication
Strong spoken and written English skills
Reliable high-speed internet
Quiet, private workspace
Availability for 20 hours per week
Pacific time zone coverage

Benefits

Comp & perks

Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided — you are never thrown in blind
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths — you always know who to go to
100% remote — work from home
Supportive team culture across all accounts
Potential for increased hours or additional accounts based on performance
Build your U.S. industry experience
Exposure to multiple practice types and platforms
Strengthen your resume with verified, legitimate U.S. client experience
Recognition for long-term team members
Loyalty recognition and growth opportunities