Healthcare Virtual Assistant – Behavioral Health

HelpSquad

. Handle incoming calls . Schedule and reschedule appointments . Manage patient inquiries . Coordinate intake and conduct follow-ups . Verify patient insurance eligibility and benefits . Submit prior authorization

Posted 10/11/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient inquiries, scheduling appointments, and maintaining accurate patient records while ensuring compliance with privacy requirements. Proficient in utilizing electronic health records and practice management systems to support healthcare workflows.

Highest-signal resume keywords

Healthcare ExperienceEHR ProficiencyPatient CommunicationAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Record ManagementInsurance VerificationPrior Authorization RequestsClaims SubmissionClinical DocumentationMedical ScribingAppointment SchedulingHealthcare WorkflowsAccounts Receivable ManagementPatient Follow-Up

Soft Skills

Professional CommunicationSelf-MotivationReliabilityWarmth in Patient InteractionAttention to Detail

Tools & Technologies

SimplePracticeICANotesTherapyNotesTebraInsurance PortalsPhone Systems

Industry Keywords

Behavioral HealthMental HealthPsychiatryHealthcare AdministrationPatient Engagement

About the role

Key responsibilities & impact

Handle incoming calls
Schedule and reschedule appointments
Manage patient inquiries
Coordinate intake and conduct follow-ups
Verify patient insurance eligibility and benefits
Submit prior authorization requests and follow up on pending approvals
Submit insurance claims
Monitor claim status and follow up on unpaid or denied claims
Assist with accounts receivable
Maintain accurate patient records
Assist with clinical documentation and medical scribing
Manage electronic health records
Contact former or prospective patients
Support patient re-engagement
Assist with appointment setting and follow-up

Requirements

What you’ll need

Hands-on experience working in healthcare, behavioral health, mental health, psychiatry, or a related medical setting
Experience with relevant healthcare workflows, depending on the position
Familiarity with EHR and practice management systems such as SimplePractice, ICANotes, TherapyNotes, Tebra, or similar platforms
Experience using insurance portals, phone systems, and other healthcare administrative tools is an advantage
Strong written and spoken English
Warm, professional communication style for patient-facing roles
Excellent attention to detail and organizational skills
Ability to follow established workflows
Ability to handle confidential patient information responsibly and follow privacy requirements
Reliable and self-motivated
Comfortable working independently in a remote environment

Benefits

Comp & perks

Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths
100% remote — work from home
Supportive team culture across all accounts
Potential for increased hours or additional accounts based on performance
Build your U.S. industry experience
Exposure to multiple practice types and platforms
Strengthen your resume with verified, legitimate U.S. client experience
Recognition for loyalty and long-term growth