FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound calling, appointment setting, and customer follow-ups within the home services industry. Proficient in using Housecall Pro and Microsoft Excel while maintaining a professional and customer-focused communication style.
Highest-signal resume keywords
Outbound Calling ExperienceAppointment SettingCustomer Follow-UpHousecall Pro ProficiencyExcellent Spoken English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingAppointment SettingBasic Microsoft ExcelData EntryCustomer Interaction Documentation
Soft Skills
Strong Listening SkillsObjection HandlingPersuasive CommunicationPositive Customer ExperienceOrganizational Skills
Tools & Technologies
Housecall ProServiceTitan
Industry Keywords
Home ServicesPlumbingHVACElectricalCustomer EstimatesService Appointment Scheduling
About the role
Key responsibilities & impact- Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments
- Follow up with customers who previously declined or postponed plumbing services
- Handle objections professionally and encourage customers to move forward with services
- Answer inbound customer calls, address inquiries, and schedule appointments
- Accurately document calls, customer interactions, and appointments in Housecall Pro
- Perform basic Excel tasks, including data entry and tracking
- Maintain a professional, conversational, and customer-focused approach on every call
- Build rapport and convert conversations into appointments
- Work as a friendly, knowledgeable extension of the company's office team
Requirements
What you’ll need- Proven experience in outbound calling, sales follow-ups, or appointment setting is required
- Previous experience handling inbound customer calls
- Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred
- Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent
- Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style
- Comfortable making repeated follow-up calls while maintaining a positive customer experience
- Proficient in basic Microsoft Excel; skills will be assessed
- Able to work US Eastern Time hours, including some Saturdays
- Reliable, organized, and capable of working independently
- Experience using Housecall Pro, ServiceTitan, or similar field service management software is preferred
- Familiarity with residential home services, customer estimates, and service appointment scheduling is preferred
Benefits
Comp & perks- On-time payments, every time
- Payments processed via Wise
- Direct client training provided
- Dedicated Account Manager as your point of contact
- Stable, long-term placement with a growing U.S.-based company
- Exposure to a wide range of modern SaaS platforms
- Potential for increased responsibilities as the company scales
- Tenure recognition for long-term team members
- Clear escalation paths
- Supportive team culture across all accounts
- Potential for increased hours or additional accounts based on performance
- Recognition for loyalty and long-term growth