Psychiatry Front Office & Billing Specialist – VP

HelpSquad

. Answer incoming patient calls professionally and empathetically .

Posted 10/6/2026part-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, appointment scheduling, and insurance verification while maintaining compliance with HIPAA regulations. Proficient in medical billing and denial management, with a strong attention to detail and documentation skills.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationMedical BillingPrior Authorizations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeInsurance VerificationMedical BillingDenial ManagementPrior AuthorizationsDocumentation SkillsAttention to DetailSchedulingTebra ExperienceBehavioral Health Experience

Soft Skills

EmpathyProfessionalismIndependenceCommunication SkillsPatience

Tools & Technologies

Tebra

Industry Keywords

HealthcareHIPAA CompliancePatient RecordsInsurance CoverageMental Health

About the role

Key responsibilities & impact

Answer incoming patient calls professionally and empathetically
Make outbound calls to patients when needed
Communicate with patients, parents/guardians, and healthcare providers
Handle sensitive or emotional conversations with patience and professionalism
Take accurate messages and document patient interactions
Follow up with patients regarding appointments, paperwork, insurance, and other needs
Schedule, reschedule, and manage patient appointments
Coordinate new patient appointments and follow-ups
Complete and assist with patient intake
Collect and verify demographic and insurance information
Ensure patient records and documentation are complete and accurate
Verify patient eligibility and benefits
Review insurance information and identify coverage issues
Assist with prior authorizations for appointments and medications
Follow up with insurance companies regarding authorization status
Maintain accurate documentation of authorization requests and outcomes
Assist with posting patient payments
Review accounts and identify outstanding balances or issues
Assist with billing follow-up and denial management
Communicate with patients regarding billing questions when appropriate
Maintain accurate billing documentation
May assist with provider credentialing and payer enrollment with major health insurance companies after core responsibilities are established

Requirements

What you’ll need

2+ years of healthcare VA, medical receptionist, medical administrative, or similar experience
Strong experience handling patient phone calls
Experience with scheduling and patient intake
Experience with insurance verification
Experience with prior authorizations strongly preferred
Experience with medical billing and/or denial management
Tebra experience is strongly preferred
Behavioral health, psychiatry, psychology, or other mental-health practice experience is a strong advantage
Excellent spoken and written English
Strong attention to detail and documentation skills
Able to work independently with minimal supervision
Comfortable learning new software and healthcare workflows
Reliable internet, computer, and professional work environment
Comfortable handling confidential patient information and following HIPAA requirements

Benefits

Comp & perks

Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths
100% remote — work from home
Supportive team culture across all accounts
Potential for increased hours or additional accounts based on performance
Build your U.S. industry experience
Exposure to multiple practice types and platforms
Strengthen your resume with verified, legitimate U.S. client experience