Virtual Care Coordinator – Pediatrics, Bilingual English/Spanish

HelpSquad

. Manage the well-visit scheduling task queue using due, overdue, and upcoming filters .

Posted 11/2/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling and care coordination for pediatric patients, with a strong focus on managing well-visit appointments and addressing care gaps. Proficient in bilingual communication and navigating healthcare systems, ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Bilingual English/SpanishPediatric ExperienceEHR Task Queue ManagementHIPAA ComplianceCare Gap Closure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Well-Visit SchedulingPatient History ReviewICD-10 KnowledgeCPT KnowledgeCPT II KnowledgeHCPCS KnowledgeCare-Gap ReportingAppointment Agenda ManagementDocumentation in EHRPayer Portal Navigation

Soft Skills

Excellent Customer ServiceStrong Communication SkillsDetail-OrientedComfortable with Outreach

Tools & Technologies

MHS Secure Provider PortalEHR SystemsMedicaid Managed Care Plans

Certifications & Qualifications

HIPAA Training

Industry Keywords

Pediatric Care CoordinationWell-Child VisitsRisk AdjustmentHealth Insurance Familiarity

About the role

Key responsibilities & impact

Manage the well-visit scheduling task queue using due, overdue, and upcoming filters
Review task history before taking action
Schedule age-appropriate well visits and contact parents, caregivers, or adult patients by phone, portal, or text
Ensure patients are scheduled with appropriate providers based on age
Keep recall reminders and scheduling tasks current
Pull eligible-patient lists and Appointment Agendas from the MHS Secure Provider Portal for the Centene CoC+ program
Match eligible patients against upcoming appointments and schedule patients without a visit this year
Check CoC+ lists monthly as agenda items are updated
Pull and upload CoC+ agendas before eligible patient visits
Add CoC+ chart alerts for in-office staff
Review completed agendas for unanswered items
Enter documented agenda responses and diagnoses into the portal exactly as documented
Submit CoC+ agendas electronically and track completion by provider toward an 80% goal
Pull care-gap reports from Medicaid managed care plans and other payer portals
Contact families and schedule needed visits or services
Flag open care gaps in patient charts before visits
Track and follow up on open and closed care gaps by payer
Support HEDIS programs by helping pull and submit medical record documentation
Document outreach attempts and outcomes in charts or tasks
Communicate with providers, in-office staff, and billing staff
Perform other scheduling and care-coordination tasks as assigned

Requirements

What you’ll need

Bilingual English/Spanish (fluent spoken and written)
Comfortable calling, texting, and messaging parents and caregivers in either language
Excellent customer service skills
Strong spoken and written English communication skills
Pediatric experience in a pediatric practice or pediatric care coordination role
Understanding of age-based well-child visits
Experience with EHR task queues and scheduling
Experience reviewing patient history before taking action
HIPAA-trained and careful with protected health information
Highly detail-oriented
Available during office hours in Central Time
Pediatric nursing background or comparable pediatric clinical role preferred
Familiarity with U.S. health insurance, especially Medicaid managed care plans and payer portals preferred
Working knowledge of ICD-10, CPT, CPT II, and HCPCS preferred
Experience closing care gaps for Medicaid and other payer populations, including risk adjustment preferred
Experience navigating payer provider portals to pull care-gap reports and patient lists preferred

Benefits

Comp & perks

Competitive hourly rate
On-time payments, every time
Payments processed via Wise
Direct client training provided
Dedicated Account Manager as your point of contact
Stable, long-term placement with a growing U.S.-based company
Exposure to a wide range of modern SaaS platforms
Potential for increased responsibilities as the company scales
Tenure recognition for long-term team members
Clear escalation paths
100% remote — work from home