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Helpt

IT Helpdesk Technician

Helpt

. Deliver consistently excellent, friendly, and professional service to clients and end users .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $36,000 - $40,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong L1 Technical Support skills with a focus on troubleshooting and customer service in a helpdesk environment. Proficient in providing excellent communication and organizational abilities to enhance the client experience.

Highest-signal resume keywords
L1 Technical SupportTroubleshooting SkillsCustomer Service OrientationWindows Operating SystemsMac Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
L1 Technical SupportTroubleshooting SkillsHome-Lab Experience
Soft Skills
Excellent Verbal CommunicationOutstanding Organizational SkillsMotivated Self-StarterEmpathy
Industry Keywords
MSP ExperienceHelpdesk Environment24/7 Support Operation

About the role

Key responsibilities & impact
  • Deliver consistently excellent, friendly, and professional service to clients and end users
  • Handle inbound IT help desk and product support calls, tickets, and service requests
  • Troubleshoot technical issues efficiently
  • Provide clear communication, empathy, and a positive customer experience
  • Work a consistent, fixed shift within a 24/7/365 support operation

Requirements

What you’ll need
  • Excellent verbal communication skills
  • Outstanding organizational skills with a keen eye for detail
  • Motivated self-starter with a passion for technology and support
  • Previous experience at an MSP is a major plus
  • L1 technical experience in a helpdesk environment
  • Strong troubleshooting skills; home-lab experience counts
  • Customer service orientation
  • Familiarity with modern Windows operating systems
  • Familiarity with modern Mac operating systems
  • Ability to work a fixed shift that may include daytime, evening, overnight, weekend, or holiday hours
  • Ability to complete approximately three weeks of training Monday through Friday, 7:00 AM to 4:00 PM Eastern Time

Benefits

Comp & perks
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance and certification reimbursements
  • Vision insurance
  • Overtime opportunities