Customer Success Manager

Helu.io

. Manage customers throughout the entire customer journey—from onboarding to long-term retention .

Posted 9/24/2026full-timeVienna • AustriaMid-LevelSenior💰 €3,000 - €4,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer journeys, focusing on onboarding, retention, and growth through upselling and cross-selling. Proficient in analyzing customer feedback and usage behavior to enhance customer success strategies and reduce churn risks.

Highest-signal resume keywords

Customer Journey ManagementUpselling and Cross-SellingCustomer Feedback AnalysisCRM Tools ExperienceGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessCustomer ServiceSalesChurn Risk ReductionProcess Development

Soft Skills

Open CommunicationConfident PersuasionGoal-Oriented

Tools & Technologies

HubSpotSalesforce

About the role

Key responsibilities & impact

Manage customers throughout the entire customer journey—from onboarding to long-term retention
Identify and execute growth opportunities among existing customers through upselling and cross-selling
Analyze usage behavior and customer feedback to identify and reduce churn risks at an early stage
Develop processes and strategies to make Customer Success scalable
Serve as the key liaison between customers, Implementation, Product, and Sales
Proactively bring customer feedback into the organization

Requirements

What you’ll need

You are motivated to learn new things and develop both professionally and personally
You communicate openly, confidently, and persuasively
You are goal-oriented and motivated by achieving results
You have excellent German language skills
You have initial experience working with customers, such as through an internship, working student role, or training in Customer Service, Customer Success, or Sales
Ideally, you have initial experience with CRM or Customer Success tools, such as HubSpot or Salesforce
Career changers are explicitly welcome

Benefits

Comp & perks

Attractive gross annual salary of €45,000–60,000, depending on experience and qualifications
Two days per week in our Vienna office; the rest of the time, you can work flexibly remotely
Direct collaboration with our Founder, early responsibility, and a steep learning curve
Personal professional development budget at a growing FinTech scale-up
Free Wiener Linien ticket
Weekly team lunch
Regular team events