Clinical Review Team Navigator

Henry Ford Health

. Assist in screening patient care requests for medical necessity and urgency .

Posted 11/9/2026full-timeRemote • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient navigation and financial assistance, ensuring effective communication and collaboration with healthcare professionals while maintaining confidentiality and empathy in sensitive situations.

Highest-signal resume keywords

Patient NavigationFinancial Assistance ProgramsEPIC Applications ProficiencyCustomer Service OrientationMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdvocacyInsurance VerificationFinancial NavigationMicrosoft Office SuiteAppointment SchedulingRegistrationsWork QueuesReferrals

Soft Skills

Effective CommunicationEmpathyConfidentialityAssertivenessInterpersonal Skills

Tools & Technologies

EPIC Applications

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

HealthcarePatient CareFinancial ComplexitiesCommunity HealthCase Management

About the role

Key responsibilities & impact

Assist in screening patient care requests for medical necessity and urgency
Ensure all financial responsibilities, including current and prior balances, are addressed before services are rendered
Advise patients on available financial assistance programs
Collaborate with physicians and Henry Ford Health staff to determine continuing care needs
Handle sensitive information with confidentiality, respect, and empathy in difficult interpersonal situations
Support uninsured, underinsured, and insured patients while they navigate financial complexities

Requirements

What you’ll need

High School Diploma or G.E.D. equivalent
Two (2) years of experience working as a patient navigator, patient advocate, financial navigator, or insurance verification specialist
Working knowledge of Microsoft Office Suite
Technical proficiency in EPIC applications such as Appointment Scheduling (all versions), Registrations, Work Queues, and Referrals
Ability to speak clearly and effectively
Customer service-oriented with the ability to handle sensitive information/issues in a confidential, respectful, assertive, and empathetic manner
Knowledge of medical terminology preferred
Associate's degree or two (2) years of college coursework in business, community health, social work, case management, or a related field preferred

Benefits

Comp & perks

Opportunities for continuous learning and professional development
Supportive and innovative work environment
Career growth opportunities
Collaboration with dedicated professionals
Mission-driven work contributing to patient care