Contact Center Advocate II – Radiology Scheduling

Henry Ford Health

. Schedule and coordinate Radiology appointments according to established guidelines and workflows .

Posted 11/10/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Radiology scheduling and patient coordination, ensuring adherence to established guidelines while providing exceptional customer service. Proficient in using Epic and other applications to manage workflows and enhance patient experience.

Highest-signal resume keywords

Radiology SchedulingEpic Application ProficiencyPatient CoordinationCustomer Service ExperienceWorkflow Adaptability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment CoordinationPatient Order ReviewExam SelectionScheduling Guidelines NavigationWorkflow Management

Soft Skills

CommunicationCustomer-Focused ApproachAttention to DetailProblem-Solving

Tools & Technologies

Epic

Certifications & Qualifications

Associate's Degree in Business or Related Field

Industry Keywords

RadiologyPatient SafetyScheduling ErrorsQuality ExpectationsProductivity Standards

About the role

Key responsibilities & impact

Schedule and coordinate Radiology appointments according to established guidelines and workflows
Review patient orders and information to ensure appropriate scheduling
Provide patients with appointment details and preparation instructions
Use Epic and other applications for Radiology scheduling and outpatient operations
Communicate with patients, physician offices, imaging departments, and internal teams
Recognize exams or situations requiring additional review and route them appropriately
Follow processes supporting patient safety and reducing scheduling errors
Provide a welcoming, customer-focused patient experience
Meet department expectations for quality, productivity, customer service, and workforce adherence
Adapt to workflow changes, new scheduling requirements, and expanding Radiology services

Requirements

What you’ll need

Associate's degree in business or related field (preferred)
Previous HFHS clinical/customer service experience (preferred)
Ability to review patient orders and information
Ability to select appropriate exams and locations according to scheduling guidelines
Ability to navigate multiple workflows and systems
Ability to learn detailed scheduling workflows
Ability to identify situations requiring additional review and escalate questions
Ability to meet department expectations for quality, productivity, customer service, and workforce adherence

Benefits

Comp & perks

Career growth through collaborative, mission-driven work
Continuous learning opportunities
Supportive professional development environment